Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective SMS marketing solutions and exceptional customer service. It's praised for its easy setup, seamless Shopify integration, and AI-powered automated responses. Many appreciate its ability to tackle cart abandonment, boost conversion rates, and enable genuine customer interactions. The app's data analytics and conversational texting features are also valued. Merchants commend its transparency about costs and delivery times, and the quick, professional customer support.

March 21, 2024

she was really helpful

AndySkinlux
United States
11 months using the app
TxtCart replied March 23, 2024

Thanks so much for the kind words, glad we could help resolve any issues you had swiftly.

- Sara @ TxtCart

April 17, 2024

Very good customer service, highly recommend this app.

EngravedMe
Canada
5 months using the app
TxtCart replied April 18, 2024

We're glad you think so highly of our CS team! We care deeply about every merchant/brands success with SMS and the platform :) Let us know if we can do anything else!!

- Sara from TxtCart

April 2, 2024

Had an issue getting setup, and their support team took care of everything super quickly. Very friendly and helpful. Excited to see how much revenue lift the live agents/ai can generate for our small business with SMS. I've tried other sms platforms and TxtCart is by far the best one I have used thus far.

Kaytique
United States
4 months using the app
TxtCart replied April 17, 2024

Super glad to hear we were able to quickly resolve any issues you had and get started on immediate revenue lift via the conversational SMS flows.

- Rachel from TxtCart

March 16, 2024

The app works really well, and the customer support is very helpful and kind! I highly recommend this app!

MLURY
United Kingdom
4 months using the app
TxtCart replied March 18, 2024

Appreciate the kind words and glad to see the massive success you're having with SMS and abandoned cart recovery :)

- TxtCart Team

April 16, 2024

Excellent app to recover lossing sales.

Astrallure
United States
About 1 month using the app
TxtCart replied April 18, 2024

Amazing to hear how effective TxtCart SMS has been at recovering your abandoned checkouts via conversational text messaging!!

- TxtCart Team

March 16, 2024

Sara at TXTCart has been incredibly helpful and knowledgeable in assisting me with my inquiries. Her professionalism and dedication to customer service are commendable. She went above and beyond to ensure that all my questions were answered promptly and thoroughly. I greatly appreciate her assistance and would highly recommend her to anyone in need of exceptional customer support. Thank you, Sara, for your outstanding service

Roody ITech L.L.C™
United States
About 1 month using the app
TxtCart replied March 18, 2024

Really appreciate the kind words and testimony on behalf of Sara and the entire TxtCart SMS Team!!

- Rachel from TxtCart

March 8, 2024

Great SMS marketing app!

Sondara
United States
About 2 months using the app
TxtCart replied March 10, 2024

Glad to hear it! Let us know if we can further improve anything!

- TxtCart Team

Edited March 19, 2024

Customer support are very good and professional. Amazing app! LOVE THIS APP!!

Carthan
United States
About 2 months using the app
TxtCart replied March 8, 2024

We greatly appreciate the positive review and testimony to our support and app success.

- Rachel from TxtCart

January 22, 2024

This was a feature that I was not using as often as I thought I would and due to that I decided to cancel my membership. There was a bit of confusion in the process yet once I as able to get Kyle on line the process turned super easy after that. He listen to my concern and solve it within less than 10 minutes and supplied a credit for once I'm ready to return. Much Appreciated !

T'ea Moss Gel
United States
About 1 year using the app
TxtCart replied January 24, 2024

Very appreciative of the kind words, and glad to have you back with us.

- Kyle from TxtCart

February 23, 2024

good customer support, have yet to test

NOVA
United States
2 months using the app
TxtCart replied February 26, 2024

Appreciate the kind words!

- Sara from TxtCart