Reviews (234)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to boost revenue significantly, often noting financial gains within months. It's praised for easy setup, user-friendly integration with Shopify, and effective automated SMS for cart recovery. The AI-driven, conversational SMS technology is highlighted for enhancing customer engagement, alongside responsive and professional customer support. The app also offers comprehensive analytics and ensures SMS regulation compliance.
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Left it on for a few weeks LOL didn't notice i made $750 extra from abandoned carts. Would recommend!
Love to hear it! Now time to start utilizing those weekly campaigns as we discussed.
- TxtCart Team
Great app, easy to use, kind customer services and so responsive! Highly recommend!
We really appreciate the positive review and are glad you found the support so attentive.
- Sara from TxtCart
best app on the market, i tried smsbump and its so glitchy this is amazing. it has conversations with your customers and your ROI is nuts!!!
We appreciate that testament vs SMSBump. Greatly appreciated, we are constantly working to improve the features/experience for our merchants.
- Customer Success
Great app - super easy to leave yoyur text messaging software on autopilot and our ROIs are crazy! - WH
Thanks for choosing TxtCart Will! We look forward to continuing to service your store and providing top-notch support
- Kyle from TxtCart
Support was great! and app is amazing! Helped sky rocket my revenue
Very glad you’re seeing the results you expected and always happy to provide top notch support for our clients.
- TxtCart Support
love the app
We appreciate the kind words and are glad to hear you love TxtCart SMS for powering massive ROI on your cart recovery and campaigns.
- TxtCart Team
I recommend TxtCart for doing SMS marketing. The app is not hard to use and provide data to let one see what works and what is not working to improve the ROI between store and customer. TxtCart was also helpful in assisting me in any issue I was having and answered my concerns back in a timely manner. It has also help recovered abandoned carts and checkouts in which customers returned to complete orders. Definitely worth using!
Thanks for taking the time to highlight our ROI and cart recovery features! We're glad to hear you appreciate the 24/7 support our team provides! Keep crushing it.
- TxtCart Support
Great
Glad you’re loving the platform thus far!
- TxtCart Team
Great customer service. They will help you!
Always here to help!
- Sara @ TxtCart
This app should be taken off of the Shopify app store for deceptive and false advertising. They will associate any sale that happens after they text the customer even if no link to cart or discount was sent. The texts that are sent to these abandoned checkouts are not human sounding and do not actually address what the customer asks most of the time. Nowhere under the plan information does it say that they charge a $5 monthly fee for carrier usage, to which support told me it is just not advertised... Also telling a customer that they are unaware of SMS marketing costs, and then proceeding to shame me for being on Shopify advanced plan and complaining about the charge is laughable. My Shopify plan is irrelevant from what I pay to this app, and should never have been thrown at me like that. Just because merchants are not noticing your hidden charges does not make it right...
I'm sorry to hear about the challenges you've faced with our SMS app. We take your feedback seriously and want to address your concerns. We want to clarify that our intention is not to deceive or falsely advertise. All information regarding pricing can be found on our listing, website, app charges accepted, TOS, and help center.
Our app attributes sales to texts only when they are directly linked to a customer's purchase journey. Each sale must either come from the customer using the link sent in the message, the discount provided, or purchase after reading the message within 7 days. Keep in mind that each abandoned checkout/cart has a unique CARTID, which is tied to our message. If a customer finishes buying the same CARTID we sent a text for within our attribution window, it is a TxtCart sale.
While we understand your frustration with the automated texts, we continually work on refining our messaging to improve customer interactions through human agents and ever-improving AI.
Regarding the carrier usage fee, we apologize for any misunderstanding. We strive for transparency and will review how this information is communicated in our plans. As for mentioning your Shopify plan, it was not our intention to dismiss your concerns. We appreciate your business and value your feedback to ensure a better experience for all merchants. Thank you for bringing these matters to our attention.
- Kyle
Co-founder @TxtCart