Reviews (198)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its ability to boost revenue, notably with reports of significant earnings increases shortly after implementation. It's praised for reducing cart abandonment and increasing sales conversions through personalized SMS messages. The app features AI-driven conversational SMS, real-time analytics, and complies with SMS regulations, making it both powerful and reliable. Merchants appreciate the quick setup, customizable platform, and the exceptional customer support noted for its responsiveness and helpfulness.
Refine
-
By rating
The text messaging system is not sent by real people as stated in their description. And if their are real people, they sure don't respond to my customers like they are real. When a customer says "no, I don't want additional information" and you send it anyways, that leaves a bad taste. ESPECIALLY, when that customer then leaves us a 1 star review. Never again. I uninstalled immediately.
On top of that, they take credit for sales that they didn't generate, which in the long run would cost us a lot of extra money for nothing.
Jacob,
It hurts to see you resort to leaving a 1-star review on an app that you have not used since Feb 14th, without ever reaching out to our support team or ownership. You used the app for 5 days on trial, where all sales recovered were done free of charge given our 14-day free trial and $1000 in sales recovered offer. We would be happy to share in-depth our attribution model, which is typical and available to all on our help docs.
Had you reached out to our team, we would've been happy to resolve any questions or concerns about our approach, agents, or attribution.
Furthermore, I tried to find the alleged 1-star review left on your website which you are attributing to us, but could not. I've emailed you to help resolve any issues you may have so we can remediate and work together.
New to this app and really excited to see how it goes! Customer service reps are ON POINT!!! Very helpful! The rates are also very affordable for small businesses.
We are equally excited to have you! Don't hesitate to reach out if we can further assist with any inquiries.
- Kyle from TxtCart
Their CS team is super friendly and always willing to help out with anything. We reached out to get some help with our compliance setup and Rachel is soo helpful! Very excited to see what all the SMS by human hype is about.
Thanks so much and we’re super excited to have you onboard TxtCart just in time for BFCM!!
- Rachel from TxtCart
Staff was great & helped me with a problem that was occurring on my store. I tried a few others but this seems to be the best.
Glad we could get you all set up Brayden! Let us know if we can do anything else to assist.
- TxtCart Team
This app may not have been a good fit for our store (we aren't allowed to offer discounts on certain items at certain times of the year), but the customer service in answering all my questions was amazing. If this is a good fit for your store, I'd highly recommend for the awesome customer service.
Glad you found the support helpful Melanie. Looking forward to reconnecting once the feature set is flushed out for your specific needs! Best of luck until then :)
- Kyle from TxtCart
Thank you for taking the time to leave a review, greatly appreciate this!
- TxtCart Team
Thanks for your review!
- Sara from TxtCart
Hi there,
Thanks for taking the time to leave a review and share feedback. Though I can't see why this review was left, would greatly appreciate some insight/details so we can make this right.
I see you are just a few days into trial period and have not reached out to our support team for anything as of current, and we'd love to help you with anything you might be experiencing as far as setup or issues.
We're confident with a bit of support, you can get the results you're looking for and we can turn this around into a positive review.
If you'd like help getting your UK number setup, we can handle this free of charge as a white glove service :)
Thanks!
Thank you for your review.
- TxtCart Team
Glad you value the services we offer at TxtCart SMS marketing!!
- Sara @ TxtCart