Reviews (278)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost revenue through effective abandoned cart recovery and personalized AI-driven SMS messaging. It's noted for its ease of use, automation features, and seamless Shopify integration. The responsive customer support and compliance with SMS regulations are also appreciated, alongside valuable real-time analytics that enhance customer interactions and sales.

August 30, 2023

This app should be taken off of the Shopify app store for deceptive and false advertising. They will associate any sale that happens after they text the customer even if no link to cart or discount was sent. The texts that are sent to these abandoned checkouts are not human sounding and do not actually address what the customer asks most of the time. Nowhere under the plan information does it say ...

Lumiez
United States
25 days using the app
TxtCart replied August 31, 2023

I'm sorry to hear about the challenges you've faced with our SMS app. We take your feedback seriously and want to address your concerns. We want to clarify that our intention ...

March 1, 2023

The text messaging system is not sent by real people as stated in their description. And if their are real people, they sure don't respond to my customers like they are real. When a customer says "no, I don't want additional information" and you send it anyways, that leaves a bad taste. ESPECIALLY, when that customer then leaves us a 1 star review. Never again. I uninstalled immediately.

On top ...

HubCity Graphics LLC
United States
5 days using the app
TxtCart replied March 1, 2023

Jacob,

It hurts to see you resort to leaving a 1-star review on an app that you have not used since Feb 14th, without ever reaching out to our support team or ownership. You ...

October 24, 2024

DIGITAL STORE 2024
United Kingdom
7 days using the app
TxtCart replied October 26, 2024

Hi there,

Thanks for taking the time to leave a review and share feedback. Though I can't see why this review was left, would greatly appreciate some insight/details so we ...

Edited January 13, 2024

Sickest Barbers
United States
7 days using the app
TxtCart replied January 13, 2024

Daniel,

As mentioned via support, call and email - you installed TxtCart's Basic Plan ($0/mo + 20% of sales). Within 3 days, TxtCart generated $400 in revenue for Sickest ...