Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective SMS marketing solutions and exceptional customer service. It's praised for easy integration, acting as an extension of sales and customer service teams, and addressing cart abandonment issues. Merchants appreciate the clear insights, data analytics, and straightforward checkout process. The customer service is noted for its promptness and professionalism. The app's automated features and personalized texts are seen as beneficial for enhancing customer engagement, offering a high return on investment, and significantly improving conversion rates.

December 5, 2023

As a user of txtCart at The Premium Way, I’m thoroughly impressed by its effectiveness in addressing cart abandonment issues. The tool’s seamless integration with our Shopify store has been a game changer. The most striking feature is the excellent communication system it offers. Unlike other tools, txtCart facilitates genuine two-way interactions, allowing us to engage directly with our customers. This personal touch has not only improved our customer service but has also significantly increased the trust and conversion for our store. Thanks once again.

The Premium Way
Australia
10 days using the app
TxtCart replied December 7, 2023

A great testimony we greatly appreciate the feedback and summary of success thus far :) Let us know if there's anything else we can do better!

- TxtCart Team

April 8, 2024

very quick and efficient.

ShopArvenzo
Canada
9 days using the app
TxtCart replied April 13, 2024

Very glad you are happy with the support and service, let us know if we can do anything else better!

- TxtCart Team

December 28, 2023

Very helpful admins directing for the best experience for your sales needs.

Agapelove.store
United States
21 days using the app
TxtCart replied December 30, 2023

Thanks so much! Glad you value our support team and excited to get you your first sales with SMS :)

- TxtCart Team

November 17, 2023

Life changing install for us! It feels as though we have another employee getting sales for us with this app. We have already made so much extra revenue after only having the app for a few weeks now. They also have quick and helpful customer service!

Thank God
United States
4 months using the app
TxtCart replied November 18, 2023

Framing this one! We appreciate you and your love for TxtCart.

- Sara from TxtCart

December 19, 2023

Its the only SMS app you should think about. I highly recommend their services. For any billing queries or issues, Kyle is your go-to person. Exceptional customer service and effective problem resolution are what you can expect. Don't hesitate to explore the TxtCart app! 5/5 highly recommend.

The Gareeb Store
India
3 days using the app
TxtCart replied December 20, 2023

Appreciate the kind words and testimony. Thanks for valuing our software and customer support and happy holidays!

- Kyle from TxtCart

December 14, 2023

Sara is very helpful when it comes to customer service, great help, very quick to answer.

Magestock.co
United States
3 months using the app
TxtCart replied December 15, 2023

I appreciate the kind words regarding the support! Thank you very much.

- Sara @ TxtCart

December 2, 2023

Fantastic customer support so far, Rachel helped me setup everything with ease!
Looking forward to results now!

Breathe O'clock
Australia
13 days using the app
TxtCart replied December 3, 2023

So glad you valued the customer support and we are so excited to generate you additional revenue thru conversational SMS marketing and checkout recovery :))

- TxtCart Team

November 6, 2023

havent used the app yet but customer service has been exceptional and answered my concerns on the same day without delay.. cant wait to use the app in few months when i launch my other brand

Slumbra
United Kingdom
6 months using the app
TxtCart replied November 7, 2023

Very excited to begin working for you and your brand in 2024.

- TxtCart Team

November 19, 2023

The checkout process was straightforward and secure, offering multiple payment options. I appreciate the transparency regarding shipping costs and delivery times, ensuring there were no surprises at the end. I had a question about my order, and their support team promptly addressed it with professionalism and courtesy. Customer service makes it a five-star Shopify tool. I highly recommend txtcart to anyone looking for a seamless and enjoyable e-commerce experience.

My Store
United States
18 days using the app
TxtCart replied November 21, 2023

Appreciate the review and look forward to continuing to build upon our working relationship!

- TxtCart Team

November 21, 2023

Great customer support so far. They have live chat. The onboarding is pretty straightforward, you don't have to do much work, 80% is already set up.

Zentoic
Romania
3 months using the app
TxtCart replied November 23, 2023

We appreciate your testimony!

- TxtCart Support