Reviews (240)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost revenue significantly, often noting financial gains within months. It's praised for easy setup, user-friendly integration with Shopify, and effective automated SMS for cart recovery. The AI-driven, conversational SMS technology is highlighted for enhancing customer engagement, alongside responsive and professional customer support. The app also offers comprehensive analytics and ensures SMS regulation compliance.

November 27, 2024

Good app, we had billing issues but Juan helped us solve it within minutes.

GLOAR
United States
17 days using the app
TxtCart replied November 28, 2024

Thanks so much for your feedback! Glad Juan could resolve your issue in a quick and efficient manner. Let us know if there's anything else we can ever help with :)

- TxtCart ...

October 28, 2024

Love the app, support is really kind and professional and they respond really fast throught the whole day.

Deff recommend it

GLOAR
United States
16 days using the app
TxtCart replied October 29, 2024

Greatly appreciate your support and business! Look forward to a long standing partnership with TxtCart SMS :)

- Juan @ TxtCart

August 22, 2024

Great support teamWish their app was still "free + usage" but they changed it and it wasn't brought up to me :( so i got charged 3x...but never the less the support team was there to help when i needed them to resolve so good service for sure like probably the best i've encountered on shopify thanks guys will continue to use app in like 3-4 months.. hope the price drops a little though cause that ...

Snatchella™
United States
7 months using the app
TxtCart replied August 25, 2024

Glad to hear you value our customer support! look forward to continuing the relationship in the future :)

- TxtCart Team

November 27, 2024

A must have if you want to automate and see some good ROI

THE TRNDZ
United States
2 days using the app
TxtCart replied November 28, 2024

Thanks so much for the kind words and glad to hear you're seeing great ROI with the platform!!

- TxtCart Team

Edited October 3, 2024

Fast Response time. I got an accidental charge on my account and they answered all my concerns as well as gave me a refund. The amazing customer service really showed when they informed me about a startup plan I wasn't aware of. So Flexible, so smooth, 100% recommend!

Affinada
Canada
6 months using the app
TxtCart replied September 13, 2024

Glad you had a great experience with the app and our awesome support team!

- Rachel @ TxtCart

January 3, 2025

Shoutout to Juan for Rockstar Service!

Alright, let’s talk about some real customer service MVP stuff here. Juan from TxtCart Plus seriously knows his game. I hit him up with some issues, and man, did he handle it like a champ. Super quick to respond, and not just with any solutions, but the right ones.

Dude was all about making sure I understood what was up every step of the way, which is cool ...

NURSE BABE
United States
About 1 hour using the app
October 2, 2024

It really helped conversions and the customer support is super helpful :D

Vulkan™
United States
12 months using the app
TxtCart replied October 9, 2024

Super glad to hear the sms cart recovery is cranking out those extra sales! Stay tuned for some new features dropping soon :)

- Rachel TxtCart

November 27, 2024

Easy to use and good customer service

Yana K
United States
3 months using the app
TxtCart replied December 4, 2024

Greatly appreciate the feedback and compliments! We're just a message away :)

- TxtCart Team

September 20, 2024

10/10 Customer Service!

The App Didn't work out for me & my needs, So I un installed it, However I was charged for a subscription before I un-Installed the app, I have Txt Cart a quick call, and they were fast to issue a refund. Fantastic Customer Service. The app just didn't end up working out for me.

Reliable Fleet Service
United States
15 days using the app
TxtCart replied October 3, 2024

Greatly appreciate the kind words!

- Sara @ TxtCart

November 25, 2024

Great customer service! Roohul was prompt and helpful!

DOSECLOTHING
Canada
3 months using the app
TxtCart replied November 27, 2024

Thanks so much for the great feedback! Let us know if there's anything else we can ever help with :)

- Roohul @ TxtCart