Reviews (198)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to boost revenue, notably with reports of significant earnings increases shortly after implementation. It's praised for reducing cart abandonment and increasing sales conversions through personalized SMS messages. The app features AI-driven conversational SMS, real-time analytics, and complies with SMS regulations, making it both powerful and reliable. Merchants appreciate the quick setup, customizable platform, and the exceptional customer support noted for its responsiveness and helpfulness.
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Quick Response and very helpful
Thank you so much for taking a chance on us, and we are very pleased with your success. We have lots of resources for you!
Take a look right here: https://www.help.txtcartapp.com/en/
If you have any direct questions you can always jump and chat with our product support.
- TxtCart Team
Good
Very good to hear. Let us know if we can improve on anything overall!
- Ari from TxtCart
This is great. I love this business.
Thank you for your fantastic feedback! We’re thrilled to hear that TxtCart has been a game-changer for your business. It’s great to know you’re enjoying the user-friendly platform, vast capabilities, and responsive customer service. Your recommendation means a lot to us!
- TxtCart Team
Attentive Customer Service!
Appreciate the review!
- Rachel from TxtCart
TxtCart seamlessly integrates with my store, allowing me to recover abandoned carts through personalized SMS alerts and follow-ups. The results have been impressive!
Love that the results have fired off RIGHT away, just as intended, it's awesome to see those abandoned checkouts get recovered in REAL-TIME.
- Sara @ TxtCart
good customer service
Appreciate the kind words and look forward to working together :)
- Sara from TxtCart
great support team
We appreciate your kind words and review of TxtCart SMS marketing & our awesome support team!
- TxtCart Team
Excellent attention, timely responses.
The best SMS recovery app I have used.
Amazing to hear! Keep up the great work with TxtCart.
- Sara from TxtCart
They tax 20% of all your sales - whether they got the sale or not.
Intentionally aggressive attribution tactics- the team at TxtCart is trying to skim a % of all your sales. They will message each of your customers and regardless of whether the customer orders through their discount code or not, they will charge you a 20% commission depending on your plan.
After bringing to their attention that they are charging commissions on orders they did not get this was their response " please read our terms and conditions as well as attribution policy. You signed up for the platform agreed to our billing and we fulfilled our service. Your margins are not our responsibility. Usage charges are non refundable."
they tried to justify their aggressive attribution by claiming that "discount codes are not the only way sales are attributed. anyone who "clicks on their link and views the product" is considered their customer and they will charge the full commission if that customer places an order within 7 days of clicking, regardless if they used the discount code provided by TxtCart.
If you don't want to share a tax of 20% of sales with TxtSMS than i suggest you stay away.
To top it off their support team was supper rude saying " hope you learn how to read better" when trying to explain their aggressive tactics. Who wants to deal with a flawed system and terrible support?
Hi Team :)
We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing.
It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked.
We would like to confirm that we did provide a great deal of value to this merchant, resulting in over $12,300+ in sales recovered by our app. This led to a 17x ROI with the platform, and no issues were ever raised to our team during the duration of install. If there are issues, you can swiftly resolve this matter. We encourage you to contact our dedicated support team at support@txtcartapp.com. They are ready to assist you and ensure your experience with TxtCart is seamless.
Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :)
TxtCart Team
great service
Thank you so much for taking a chance on us, and we are very pleased you value the customer service so highly. We also have lots of resources for you!
Take a look right here: https://www.help.txtcartapp.com/en/
If you have any direct questions you can always jump and chat with our product support.
- TxtCart Team