Reviews (298)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effectiveness in recovering abandoned checkouts and boosting sales. They praise its comprehensive SMS marketing tools, AI-driven re-engagement features, and user-friendly interface. The app is noted for smooth performance and real-time tracking. Customer support is highlighted for its responsiveness and helpfulness, providing quick resolutions even on weekends.
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TxtCart has helped me recover a ton of abandoned checkouts, it really makes a difference! Super easy to use and set up, and the campaigns run smoothly. The team is also very responsive whenever I have questions. Definitely worth using if you want to turn missed sales into real orders.
Thank you so much for this amazing review! =D
We're thrilled to hear that TxtCart has helped you recover so many abandoned checkouts and turn them into real orders!
It's great to know the platform has been easy to use and that our team has been responsive when you've needed support. Reviews like yours make all our hard work worthwhile. :)
I rarely write long reviews, but TxtCart AI truly deserves it.
When I first signed up, I immediately ran into an issue — my country wasn’t listed during setup. I expected a long wait or a generic response… but their support team reacted instantly.
They stayed with me for almost three hours, answering every message calmly, professionally, and with genuine care. They didn’t just “fix” the issue — they went out of their way to create a solution for my specific situation and even gave me access so I could start using TextCart to scale my profits right away.
Honestly, I’m extremely impressed.
Their patience, their attitude, and their willingness to help in every detail made me feel like a valued customer, not just another ticket.
I’m very, very satisfied with this app and the team behind it.
Top-tier support, top-tier experience.
Wow, thank you for taking the time to share such detailed feedback! It's feedback like yours that motivates us to be better!
We're so glad our team could help resolve the country listing issue and get you up and running quickly. Three hours is a long time, and we really appreciate your patience while we worked through everything together. It's wonderful to hear that you felt genuinely cared for throughout the process; that's exactly what we aim for! :D
We're excited to be part of your journey to scale your business, and we're here whenever you need us.
Thank you for trusting TxtCart! <3
Lol they're very fast to defend themselves so you're denying not sending the wrong support email to my customers? I have proof for that and the chat transcript. How long are you guys gonna lie and get away with it. And you have charged an additional $150+ in bogus charges which is again with proof so how are you gonna deny it? This definitely needs to go on X and Linkedin
Original review: "They're beta testing their app with us customers. Sometimes it sends phantom emails to customers(and I've to point it out and they say their apologies like it's just another day) and infact I was double-charged for the campaign and now they're saying it's a technical issue just like every other time. From my experience stay away from these guys better stick to Mailchimp or Klaviyo atleast they don't try to screw small businesses like this. "
We appreciate your feedback and sincerely apologize for the frustration you've experienced.
I'd also like to address some of these concerns:
Regarding the charge, we've already issued a refund and, as our support team mentioned, the issue that caused it is currently being investigated and will be fixed soon.
We're definitely not a beta app. We've been servicing thousands of merchants like yourself for over 6 years (as a matter of fact, our 4.0 version will go live in January 2026).
Our app doesn't send "phantom emails". We're an SMS-first app, and all messages sent by our flows are logged. They can be seen and reviewed from your Conversations tab, and you can also interact with those customers via our Inbox feature.
Once again, we're really sorry that you experienced an issue. If you need additional assistance, please do not hesitate to contact our 24/7 support team.
I just started using txtcart so far so good ive gotten some sales with them and now im waiting to see how I do with Black Friday. I love that it does the interactive conversation with my customers for me
We're thrilled to hear you've already seen some sales and that the AI-driven conversations are working well for you!
Thank you for the great feedback!
I was shocked by how expensive this app ended up being. I sent only four small SMS campaigns and was charged over $350 AUD in one month due to multiple layered fees (subscription, per-SMS, service fees and commissions). The pricing structure is not transparent and is simply not sustainable for small businesses. I’ve since removed the app and moved to a more affordable SMS provider. Use with caution.
We appreciate your feedback. Our pricing model will change in January 2026. All of our SMS prices will be considerably reduced and based on the plan you're subscribed to.
Regarding your charges, you requested a refund for multiple SMS campaigns that you manually sent. Since the final price for each campaign must be manually reviewed, with the final price clearly displayed on the Review page before sending, those charges are unfortunately non-refundable.
If you have any questions, please reach out to our support team. They will gladly assist you with your questions and concerns.
I've used txt cart for some time, and I really appreciate how effective it is. I noticed operating at a beginner level, through to scaling my store, it surprised me how many people actually sign up to SMS notifications, and how easy it is to convert them into sales.
The conversation AI is very intuitive and can help guide abandoned customers back through the funnel much easier than email notifications.
I reached out to the support recently to help me set up more countries to target and to help expedite my phone number verifications. I also had a few queries about optimizing my settings. Alexandra was very helpful, responded quickly and gave me direct informative answers to my queries.
Would definitely recommend as an essential app for everyones Shopify store.
Thanks so much for the kind words!
Do be sure to let us know if there’s any further way we can support your business!
- TxtCart Support
Account was double charged by $1,990. Yes, I paid yearly. Was it charged by yearly? Nope. Charged by monthly. Annual subscription turned into monthly subscription. The problem should be fixed instantly and unacceptable. This app's billing practice is extremely unprofessional.
The problem that you experienced was caused by a one-off issue that, thanks to your report, was immediately corrected.
Your account was unfortunately the only one affected, so we've gone ahead and issued a full refund.
We would also like to apologize for any frustration caused, and look forward to continuing to do business with you.
- TxtCart Team
Juan was very helpful and quick with helping me get my sms setup. Great customer service!!
Thank you for the kind words! Our support team does its best to support our customers! :)
Juan was exceptional! He really went out the way to help me! I absolutely love the customer service
Thank you so much for your review!
We'll make sure to let Juan know about your kind feedback! :)
I’ve had a great experience with TxtCart’s customer support. Although I ran into a few small setup issues, Ehsan was incredibly patient and walked me through everything step by step. I’m really glad I chose TxtCart for my SMS marketing – it’s been a great decision so far
We appreciate you taking the time to review TxtCart SMS Marketing!
- TxtCart Team