AI Search & Product Filter |SB , 522 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its advanced search and product filter capabilities, especially for stores with large inventories. It's praised for its seamless integration, dependability, and ability to meet business needs. The app provides useful analytics from search queries and offers features like merchandising rules and collection banners. The customer service is commended for being responsive and effective in resolving issues. The app is also appreciated for its easy installation and helpful guides.
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Good in theory, completely unreliable and chaotic in practice.
Crashed for weeks. No notifications or timeline to resolution. Repeated erasure of settings and again no notifications. The only thing that could possibly make a crash worse is not telling your customers. I left this specific feedback and the behaviour continues. When it's down, you'll never know. If search is an important feature on your store, I advise you to install literally anything else.
We have this app on a few of our stores and I DO like the app. However it has many issues which have cost us tons of sales.
1) Their server goes down which means your collection pages will not load.
2) Black Friday the app stopped working for a few hours making customers unable to look at products unless they had the link saved.
3) Currently, as I write this, none of the 100+ items we've added in the past 24 hours are showing leaving us unable to do a promo. Their excuse is that it's syncing, which is unacceptable, it doesn't take 24 hours. This is also making out of stock items show as in stock since the collections aren't up to date.
Thank you for your feedback. We have improved the sync speed for your store it should be fast now. It was due to a rare issue with the service. We fixed it and it should be working fine now. Your new items should be showing now.
This app is very untrustable. Sometimes they go down and since the app manage all the collection pages you'll end up with a down store too. The main issue is that they NEVER tell you, you'll have to find out yourself and quickly act: publish an emergency theme, stop ads campaign (if they are running with collection pages links), etc...
Better to stay far from this , a lot of time to recover the mess.
The issue was with the merchant's custom links not redirected to the correct filters. It only happened to your store migrated from the previous version. We were working overnight to handle this for you. Everything is back to normal now :) Good night sir.
Buenas, mi página binexpres.com tiene problemas con su aplicación, la página de colección se queda en blanco y es la segunda vez que esto ocurre por favor pues estoy intentando con otra app y me dicen que es vuestra app. gracias .. lleva desde hace 8 horas en blanco mi web obtiene un trafico diario elevado y me puede estar causando perdida de clientes gracias ..
We’re sorry to hear about your bad experience. Since our app only runs on the theme you set-up, you can always re-publish the original one to live. In case you haven't duplicated your theme yet, please re-install our app > go to the app admin panel > click Theme Setup/ I want to revert a theme > Select Automatic uninstallation and a theme that was set up with our widget. This will remove all of our app code from your theme. We have tried to contact via email and hope it found you well. We would love to make things right if you give us another chance.
Lamentamos escuchar tu mala experiencia. Dado que nuestra aplicación solo se ejecuta en el tema que configuró, siempre puede volver a publicar el original en vivo. En caso de que aún no haya duplicado su tema, vuelva a instalar nuestra aplicación> vaya al panel de administración de la aplicación> haga clic en Configuración del tema / Quiero revertir un tema> Seleccione Desinstalación automática y un tema que se configuró con nuestro widget. Esto eliminará todo el código de nuestra aplicación de su tema. Hemos intentado ponernos en contacto por correo electrónico y esperamos haberlo encontrado bien. Nos encantaría hacer las cosas bien si nos da otra oportunidad.
I installed the application to see how it worked, and when uninstalling it, it leaves code in the store and now all the categories that I have made with PageFly make me redirect to a basic template because of the code that the application leaves after being uninstalled. Does redirect "?view=no-usf".
Thank you for your feedback. When you remove the app without reverting the theme the widget redirect to no-usf view so your visitors can see your original collection pages. Our team has sent a collaborator request so our dev can remove the app code completely for you.
In my opinion, not "compatible with pagefly" at all. I had to wait a day for them to integrate the app to my page, and then I realized that I can't make any changes to my work on the collection appearance (nice little boxes showcasing the products). Even a color change on a font would revert it to the default look. The background also cannot be changed, you probably have to tell them which one you want and they will fix it etc. I lost days trying (mostly waiting) for it to work. It sure "works" with pagefly, but it doesn't really "work" with pagefly if you know that I mean. Also, the 40 dollar plan to make variants appear like products is a bit of a rip-off. If you are not an experienced coder and you are using pagefly, think about it well. It costs more than the simple plan of pagefly just to get basic functions and works like described above.
It's sad to hear your feedback but it helps us improve the service. I want to confirm that it's easy to customize what you want and we can do it for you at no cost. Pagefly has a custom solution to show pages so integrating with them takes one more step. But it's still easy and we can do it. In fact, our dev completed pagefly integration and converted product grid from liquid to make it similar to your original theme and according to your comments at no cost. Please let us know what else you wish to complete.
Also the premium feature is more expensive as it requires more space and computational power of the server. We have sent you an email regarding this please reply to us.
Your app was good, but with the support you provide, it is no more the case! sent an email to Hazel from your team wit hno response! Not even an automatic reply! Also, I feel there is a lack of communication within your team. It is also not a good practice to showcase emails sent to you to the public! Your app and service is far below average. I would like to honestly share my experience with this app. I strongly advise you, as a customer, to install another app! The support is a disaster! I duplicated the theme and installed it, then I had a problem with some weird links in the header. I asked support, but tey are not responsive and pretend it is not coming from the app! Now that I completely deleted it, my store is back to normal. They are not transparent with their clients as they do not show you the number of products per plan. It is really bad that shopify does not support reviews with pictures! I just deinstalled the app! For the first plan (1899 USD/month), you pay for 30000 products, which is too expensive! also, for 18,99 USD you pay for 500 products which is rediculous. Other apps provide more with a cheaper price! My advice: Do not install this app! I spent exactly 7 minutes to write this review, although I have plenty of tasks to finalize. I hope the 7 minutes spent will save time to others businesses.
UPDATE: We do not have any member with Hazel name. We received only one email from you requesting to use color pickers and no mention about links. Plz double check? I guess another app had the issue with your site. It's sad and unfair that we received 1* caused by another app's issues
Hello,
I'm sorry to hear that. I want to make sure that we are on the same page. Here is what we received from your reply from our warmly welcome email:
"Hello Nancy,
Your app is good, but I would like to fix the problems that came from
automatic setup in mobile and desktop view. Please have a look at this:
https://da*****.com/collections/all
I would like to have a color picker instead of checkboxes please.
Thank you in advance for your valuable support."
I did not see you mention about the weird links in your email. And our agent replied to your messages within 1-2 mins. Could you double check? If we had a chance to check your theme, we can fix that at no cost even if we do not cause that.
Our app is more expensive than other apps as it has many advanced features and it's premium. To handle large stores 300k items we need to put them on bare-mental clusters to ensure performance and the cost for that infrastructure and IT staffs to manage that is not cheap. I feel bad to have the 1* just for the price :(
Look forward to hearing from you.
After installing this app, my collection pages are incredibly slow. After uninstalling the application to fix the issue, their filters remain, which is slowing down my website.
Thank you for your feedback. I can confirm that the response time from the server to our test location in the US is pretty fast. We can move your store data to our EU DC so you can connect to it faster. Our app has the theme revert function. In case you dont know, we have sent the theme request to your email so our dev can help you quickly.
Messed up my whole website. photos don't show up. what a mess. I uninstalled and it won't go away now.
Thank you for your feedback. Your theme is the legacy Simple theme v3.0. We found the issue and can help you fix it quickly. Please accept our theme request so our dev can help you handle the issue.
I was looking forward to using this app on the website - until it wouldn't load any of my pages once it was installed. Even after uninstalling the app my theme was broken.
The issue was caused by breaking changes that Shopify had just released around 1-2h ago. As soon as we discovered the problem, we quickly fixed it. Unfortunately, you were installing the app right after these breaking changes were made. It would be great if you could give us another try.