UpOrder (formerly Spently)

Name: UpOrder (formerly Spently)
Brand: Pantastic
Rating: 4.6 (582 reviews)

Free to install. Additional charges may apply.

Rating (4.6)

Reviews

582

Developer

Pantastic

Fully branded & sales-optimized notification emails.

Get more sales with product recommendations.

Incentivize new purchases with dynamic discounts.

Keep customers coming back with automated follow up campaigns.

Fully customize your notification emails—no coding required.

Track performance and ROI of your notification emails.

About this app

Launched

October 29, 2012

Languages

English

Customize transactional emails with your brand and smart upsells to increase repeat purchases.

UpOrder increases repeat purchases using your most valuable email channel—Shopify email notifications. This includes your Order Confirmations, Shipping Updates, Account Welcomes, and 25 more emails that Shopify sends on your behalf. Go from basic Shopify email notifications to fully branded email templates that include product recommendations and dynamic discounts that spark urgency to increase post-purchase sales.

Add product recommendations based on purchases or a collection of products
Create unique discounts in each email that drive urgency
Customize Shopify notification emails to be fully branded
Drag-and-drop email designer—no coding skills needed
Track email performance and ROI from your email notifications

Pricing

Free to install

1st 25 orders/mo free and $10 per add’l 50 orders up to 1K. For >1K/mo or multiple stores, we can customize a plan.

Free to install

1st 25 orders/mo free and $10 per add’l 50 orders up to 1K. For >1K/mo or multiple stores, we can customize a plan.

All charges are billed in USD. See all pricing options

582 reviews

Overall rating

4.6

Counts per rating level

92% of ratings are 5 stars
537
3% of ratings are 4 stars
19
1% of ratings are 3 stars
6
1% of ratings are 2 stars
5
3% of ratings are 1 stars
15

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its user-friendly interface and effectiveness in boosting conversion rates and revenue through post-purchase emails. Its customization of automated emails and upselling capabilities are highly valued. The support team, particularly Tina, is praised for their proactive communication. The app's analytics feature is a standout, offering insights into customer responses. However, some merchants have encountered issues with pricing, billing, and occasional technical glitches. Despite these, the app's potential for significant revenue generation is highlighted, with one merchant noting it paid for itself within a week.

September 28, 2023

Jumping into UpOrder was a solid decision. It's straightforward to use, and our post-purchase email game has seriously leveled up. And speaking of leveling up, Tina from their team is awesome. If you're considering UpOrder, I'd say it's worth a shot.

Texas Standard

United States

Over 1 year using the app

Pantastic replied September 29, 2023

We're overjoyed to receive your fantastic review for our app (and for Tina!). Thank you for your support and for being an advocate for our product.

October 19, 2023

Very Satisfied with this app!
customer service people go above and beyond to help where needed.

The Stitchory

United States

9 months using the app

Pantastic replied October 20, 2023

Thank you for the review! We greatly appreciate your feedback. :)

August 23, 2023

Scam company. Charges a flat fee but then ghost charges for "usage" that is no different from every month. Randomly they will take 200 dollars out of your account with no explanation.

Complete scam. Avoid at all cost.

Black Sands

United States

Over 3 years using the app

Pantastic replied August 30, 2023

We apologize for any frustration or confusion.

Your brand chose to remain on a legacy pricing plan, and the charges made were accurate based on the requirements for that plan.

We have reached out privately to address this with you and have taken action to make things right.

UpOrder has been in business for many years, and over the years, our pricing plans have changed. Each time the pricing has changed, we have made significant efforts to communicate those changes with our users. As a courtesy, we have also allowed users to continue to use our services while on legacy pricing plans, as some brands find it more financially beneficial based on their order volume.

All reviews