Reviews (241)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants praise this app for its effective email marketing tools that enhance sales and customer engagement through automated follow-up emails and referral programs. They value the customizable email templates for various notifications, including abandoned cart reminders, and appreciate features like upselling and discounts. The user-friendly interface requires no coding, ensuring easy setup and integration with Shopify. Customer support is highlighted for its responsiveness and helpfulness.
Refine
-
By rating
Quick turnaround time. Great customer service.
App works great and the team is really friendly. But not like, too friendly, ya know? I feel like they'd be the types of people that would want to pet my dog if I walked into a room with her but still able to hold an intelligent conversation without being too distracted by her cuteness.
Absolutely the worst now since it changed from Spently to this new group.
We have been with spently for 5 years, and had amazing ROI. Over the last week it seemed like something was wrong with our retargeting emails with spently, then to very quickly find out that it was taken over by another company. All of our emails looked horrible, not how they did on spently, and people were only getting the receipt emails and delivery. Thus costing us lost sales!! DON'T waste $99 monthly. Go to Orderly. Their system is very up to date with the times, and have many features.
We're so sorry about your experience. With the new interface, our goal is to better mirror the Shopify theme experience. Our team has reached out to you and, if at all possible, we would love to follow up with you on areas where we could improve. Please feel free to reach out to us directly at uporder-support@pantastic.com.
We have been using this app to communicate with our customers with the added value of upselling our customer. Tina especially has been great to work with and her support has been nothing short of spectacular.
This app used to be great but these updated usage charges are ridiculous.
The Spently support team are also incredible, always easy to reach and very responsive. We love working with Tina, she's creating, friendly and so knowledgeable :)
Really user friendly! It's very easy to customize the templates, and the support team is very helpful. They get back to you fast, and are able to answer any questions you may have.
I've been using Spently for years, but hadn't updated the templates in awhile because I didn't really have the time to invest in redoing everything with their new template builder. Callum reached out and completely redesigned the templates for nothing, which was extremely helpful!
Spently is effective, easy to set up and worth the cost. They also have an excellent customer service with very quick response time.
The team at Spently was so helpful in getting our email templates set up and running. Their process was very easy to complete to get started right away. Their fast responses to minor glitches or changes that needed to made were incredible and our team at TWLOHA is so thankful for their support. Would highly recommend Spently to anyone who is looking to create order notifications and abandoned checkout emails that not only provide results but are extremely easy to use and come with a team that is great to work with!