UpOrder (formerly Spently) , 582 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its user-friendly interface and its ability to enhance post-purchase email communication. It's praised for boosting conversion rates and revenue, with significant return on investment reported. The customer service, especially from support staff member Tina, is commended. Merchants enjoy the customization features for brand-consistent email notifications and the insightful analytics feature. The app's ability to drive social media traffic, generate unique discount codes, and create professional emails without coding is appreciated. Increased sales have been reported due to the cart abandonment email feature and automated follow-up emails. The app is recognized for creating engaging, professional, and brand-consistent emails, leading to increased customer lifetime value and email open rates.
Refine
-
By rating
I've used this app for a few months now it's expensive, but also does help with automation; however, for the price you pay they should at least make a feature where if a customer subscribes to a newsletter they get an automatic discount code. I think this is the biggest flaw with this app.
Very average i got to say, far from a pixel perfect emailing app. Its decent and thats all. Lack of competition at this price range makes it have 4.8 stars.
Spently has worked pretty well for our needs. We have had quite a few problems with the auto-follow up and making it work properly. Another thing to remember is the ROI is based on all sales anyone makes after opening an email. This is not to say that Spently was necessarily the reason for the sale, so it can come off a little misleading.
Thanks for the review! We keep a tight 7-day attribution window, so if your customer engages with an email and makes another purchase within 7 days, we attribute it to ROI. This can be considered an indirect conversion.
Also, if your customer uses a discount code or referral code generated by Spently, we also attribute this to ROI, which we would consider a direct conversion.
Hope this is helpful!
We are pretty happy with this free app, we really enjoy how our confirmation emails look really professional now, and how it's reduced admin time. Only thing is that we weren't able to integrate it with the langify app. Thanks!
Pretty good app. But features are simple for what it does. Way too expensive if you're just at the start of the premium tier doing 1001 orders a month, that's like $0.40 tax on every order you make, for emails being sent from shopify, not even the app. The app just generates some discount codes for you and product images after setting up the initial templates. As much as I like the app, I'm urgently looking for alternatives because it does not make business sense in the way they are charging for the app
Unfortunately no answer to support questions and no way to fully translate the e-mails into another language. So it does not work for me.
Hi there! Sorry to hear this. It doesn't appear as though we received any messages from you. We're always more than happy to help and pride ourselves on our service. Please reach out in the app or at support@spentlyhq.com. We'd be happy to help you translate your store emails.
Update: We have reached out to the merchant to offer assistance and they remained unresponsive to our support team's messages.