Reviews (581)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting post-purchase engagement and sales through customizable email templates that are easy to use without extensive coding. Key features like abandoned cart follow-ups, order confirmations, and shipping updates are noted for their effectiveness. The app also supports referral programs and upsell opportunities, which help expand customer reach and increase revenue. Merchants appreciate the user-friendly interface, straightforward setup, responsive ...

February 27, 2022

The idea of this app is great. However, app does not work. You can create cool emails but they will not publish. There's no option to copy the html for shopify. I really wanted this app to work. I spoke with several associates that were not able to assist me. Hopefully I can find an app similar that actually works. Don't waste your time designing emails.

Vangle Evolve
United States
About 2 months using the app
UpOrder replied February 28, 2022

Thank you for your feedback and I'm sorry to hear that you were experiencing frustrations during the publishing process of your templates. From what we can see, it looks like ...

January 10, 2018

Installation is quite easy. I decided to test with the free plan that is supposed to support up to 10 orders. A few hours and 4 orders later, I received an email to upgrade, that I have gone over the quota and no emails are being sent. By this time I had not even finished setting it up.

I addressed this with support. I upgraded to basic. I must have missed their notification email because I just ...

Sleekzpro
United States
7 days using the app
UpOrder replied March 8, 2019

Sincere apologies for the experience you had. We pull the number of orders from Shopify's API to calculate this, but if there was some error, we would be happy to correct it. ...

December 9, 2017

I HATE THIS APP, I WOULD NEVER RECOMMEND THIS TO AN ENEMY, MUCH LESS A FRIEND!! YOU GUYS REALLY NEED TO STOP FOCUSING ON TRYING TO MAKE MONEY WITH CRAPPY SERVICES AND SPEND MORE TIME ON GETTING THIS APP TOGETHER!!!

Bohemianflare Com
United States
1 day using the app
May 1, 2020

This application will not allow to send emails to customers and I suffered very badly. Never go for this apps it is not even reflected in Shopify after installation. Leave this apps very fast, I had worst experiences. The charges are very high.No support also given. Pathetic services

Inaaz.biz
India
About 15 hours using the app
UpOrder replied May 1, 2020

We’re sorry to see this review, but it’s an inauthentic representation of our app and our interaction with you.

Our customer support team responded to you within 15 minutes ...

July 18, 2017

After spending 1 hour editing 15 templates, it says I can only use one on a free plan, next plan is $19 for 50 emails... I am so disappointed..

Fatma Bakirtas
Türkiye
About 2 hours using the app
UpOrder replied March 8, 2019

Thanks so much for the feedback! We have since introduced global settings into the email builder that allow you to design all 15 store emails is less than 15 minutes :)

Our ...