Reviews (581)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting post-purchase engagement and sales through customizable email templates that are easy to use without extensive coding. Key features like abandoned cart follow-ups, order confirmations, and shipping updates are noted for their effectiveness. The app also supports referral programs and upsell opportunities, which help expand customer reach and increase revenue. Merchants appreciate the user-friendly interface, straightforward setup, responsive customer support, and the quick return on investment due to efficient email delivery.

October 10, 2016

Fantastic app with exceptional customer service! The app is extremely easy to use and allows you to create professional email notifications for your Shopify store without the hassle of any coding. Spently's notification emails are versatile and customizable and are filled with tons of great features that allow you to monetize on your correspondences with your customers as well. Their dashboard provides valuable metrics and analytics pertaining to the emails you send, allowing you to see which emails are most effective at getting opened and which get the most clicks, allowing you to better measure which types of correspondences works for your customers and your company. Also, their customer service is absolutely top notch. I would highly recommend this app to anyone looking to make effective and professional notification emails with their Shopify store. We have two Shopify stores and use Spently for both of them and couldn't imagine running our stores without this app.

Sabbat Box
United States
About 5 years using the app
Edited April 13, 2016

I would to add to my initial review. Customer service was IMMEDIATE - they clearly explained something I didn't know...

I LOVE this app.

This app is a MUST HAVE. Completely custom design all of your customer interactions with ease. It looks as though you spent a fortune on an email designer - but you didn't. The tracking is amazing & great customer service. This is just the best app.

Karma Arm
United States
Almost 5 years using the app
November 6, 2016

Spently really makes things easier and gives you a wide variety of options.

Little Joe Woman
Singapore
Almost 5 years using the app
November 5, 2019

Love this app. Easily allows you to customize your notification templates and the customer service is absolutely fantastic!

Story of Source
United Arab Emirates
Almost 5 years using the app
October 31, 2016

Great app! We have been trying the free version for the last couple of weeks but I fully expect to upgrade imminently. It really helps to be able to send professional emails with the ability to upsell and to keep customers engaged with your brand.

Thatprotein
United Kingdom
Almost 5 years using the app
November 1, 2018

Spently automatically sends out professional looking emails to our customers. We're not a big store yet, but Spently is helping us get bigger faster.

57 Peaks
United States
Almost 5 years using the app
June 12, 2017

We just started using this app and we are very happy we made this choice. They give our store a very professional look and their templates are amazing. One great thing is their customer service, its very efficient and they attend to all your needs immediately. Overall very happy with spently!

Linacedmer
United States
Almost 5 years using the app
Edited March 12, 2020

I am working with Grace and she is so helpful. I really appreciate of all her specialized knowledge and assistance! Spently has awesome customer service...Thanks Grace !

Snow Flower Chic
United States
Over 4 years using the app
April 28, 2020

This App is great, I really like how easy it is to customize communication to the customers and drive them back for repeat business. Customer Support is hands down the best ever. Bravo Spently!

Lily Fields Home
United States
Over 4 years using the app
February 5, 2019

Great staff and great app. Callum was very kind and helped us set up our store emails. It's been less than a month and we have already seen results!

Universal Nail Supplies
United States
Over 4 years using the app