UPS Shipping (Official)

UPS Shipping (Official)

Reviews (94)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
    85
  • 2% of ratings are 4 stars
    2
  • 2% of ratings are 3 stars
    2
  • 2% of ratings are 2 stars
    2
  • 3% of ratings are 1 stars
    3
August 30, 2024

DO NOT DOWNLOAD. This app is absolutely horrible and the customer service is no better. We have created an account then the next day we are not able to login and when you try to create an account it says email already used but when try to reset password you never receive the link to reset the password. I recommend just going through UPS website and doing what you need to do because this app does not do anything and the support is terrible two thumbs down zero stars. DO NOT DOWNLOAD

Japan Food Grocer
United States
About 1 month using the app
United Parcel Service, Inc. (“UPS”) replied September 2, 2024

Hello,

thank you for your message.

You've opened around 6 tickets with us and each of the tickets has been answered with possible solutions. We're always reacting to Customer Suport inquiries within a couple of hours. I encourage you again to get back to us and answer the tickets we've been working on.

Thank you!

November 16, 2024

Doesn't support checkout rates, so there was no way to expose UPS to customers, and it tried charge me literally 3-4x as much for UPS shipping labels as Shopify's built-in UPS labels. This app was charging more for the slowest UPS service than Shopify charged for the fastest UPS service! Completely absurd.

RetroStuff Canada
Canada
United Parcel Service, Inc. (“UPS”) replied November 17, 2024

Hello,

thank you for your message.

The app does not advertise that it supports Checkout Rates. The Dashboard requires you to use your own UPS Account Number. The app itself does not deal with rates at all, it loads your (discounted) rates with your UPS Account Number.

You can reach out to your UPS Account Manager to discuss the pricing. The app does not have any influence on this.

While buying labels via Shopify, you're using Shopifys discounted rates.

We're happy to answer all those inquiries in tickets when you upen them up with us by writing to upsplugins@ecommerce.help

Thank you!

May 30, 2024

I need help logging into the app and activating my shipping. I am in the UAE and everything was sent via email. My problem is not solved yet.

Oieva
United Arab Emirates
4 days using the app
United Parcel Service, Inc. (“UPS”) replied June 3, 2024

Hello,

we've tried to reach out to you a couple of times with different email address. We've also tried to schedule calls with you with one of our onboarding specialist but you did not reach back.
Please get back to us by writing us to upsplugins@ecommerce.help or opening up a ticket on https://ecommerce.help

1
1