Reviews (98)

Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
October 13, 2024

WE HAD AN ISSUE WITH NOT BEING ABLE TO CONNECT WITH OUR UPS DASHBORAD THROUGH OUR SHOPIFY APP. BUT WITH A LITTLE HELP FROM THE SUPPORT TEAM WE GOT IT FIXED AND ALL BACK RUNNING SMOOTHLY.
THANKS FOR YOUR GREAT SUPPORT

DAWL Diet Co.
United Kingdom
Almost 2 years using the app
November 26, 2024

App works great! Support is fast. I had a few suggestions for improvement, and they've added it to roadmap.

Keep up the good work! :)

Teddy and Wool
Netherlands
8 months using the app
September 11, 2024

This app is good and the support is very helpful. Started off with several issues but these were resolved quickly by the support team. Once set up correctly, it is very quick to book shipments and saves me alot of time.

There are still some things that could be improved and introduced including:

-Removing orders from the 'orders' section when they have already been fulfilled in Shopify (e.g. when fulfilled by another shipping provider).
-Also it would be really helpful to have some sort of self service returns portal for customers to submit return requests and use the UPS shipping rates. This would really help and encourage me to use the integration more for returns (I currently use another 3rd party app for returns).

Lanuuk
United Kingdom
About 2 months using the app
November 12, 2024

Had an issue with importing orders from Shopify, got a quick help from the UPS team and everything was running smoothly shortly after.

Cycling Sina Shop
Germany
3 months using the app
September 20, 2024

I've not been using the app very long, but so far I've had a good experience with it and customer support was extremely helpful in resolving the one issue I had.

Hadean Press
United Kingdom
22 days using the app
September 4, 2024

Great support, helped me responsively with an account issue

Fishem
Italy
8 months using the app
November 28, 2024

I had an issue as my orders had not been uploaded to UPS dashboard through our shopify app. Ruben from support team was amzing and solved the issue at no time.

Thank you for amazing customer service and support!!

InfinityJools
Greece
About 5 hours using the app
July 19, 2024

Its been really easy to install and operate. The customer service are very responsive. Very happy so far

Edge Only
Ireland
About 1 month using the app
November 22, 2024

fantastic support

Chesapeake Crab Connection
United States
3 days using the app
June 3, 2024

Super fast support response every time I've encountered an issue with the app. 100% recommend

Materia Rica
Spain
8 months using the app