Reviews (114)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its seamless Shopify integration, automating fulfillment and generating automatic commercial invoices for international shipments. They praise its user-friendly interface, multi-store connectivity, and customizable settings for diverse shipping needs. The app supports direct label printing and efficiently manages complex shipping tasks. Exceptional customer support is frequently highlighted, with quick resolutions and proactive service. Continuous updates based on merchant feedback enhance its performance and satisfaction.
Refine
-
By rating
dosent work at all, dosent show at checkout, nothing
Hello,
thank you for using the App. The UPS Dashboard app does not support displaying rates in the Checkout. The Dashboard works in a way that it synchronizes your orders from your Shopify store to the Dashboard. On the Dashboard you can in bulk create labels, return labels, use paperless invoice, schedule pickups and many more features.
We provide another App for displaying UPS Checkout Rates in Shopify. In order to use this you have to have a Shopify Plus, Advanced or Growth plan.
Please reach out to us at upsplugins@ecommerce.help so that we can guide, support and onboard you.
Thank you
Team ecommerce.help
DO NOT DOWNLOAD. This app is absolutely horrible and the customer service is no better. We have created an account then the next day we are not able to login and when you try to create an account it says email already used but when try to reset password you never receive the link to reset the password. I recommend just going through UPS website and doing what you need to do because this app does not do anything and the support is terrible two thumbs down zero stars. DO NOT DOWNLOAD
Hello,
thank you for your message.
You've opened around 6 tickets with us and each of the tickets has been answered with possible solutions. We're always reacting to Customer Suport inquiries within a couple of hours. I encourage you again to get back to us and answer the tickets we've been working on.
Thank you!
requires potential shipping volume to create account
Doesn't support checkout rates, so there was no way to expose UPS to customers, and it tried charge me literally 3-4x as much for UPS shipping labels as Shopify's built-in UPS labels. This app was charging more for the slowest UPS service than Shopify charged for the fastest UPS service! Completely absurd.
Hello,
thank you for your message.
The app does not advertise that it supports Checkout Rates. The Dashboard requires you to use your own UPS Account Number. The app itself does not deal with rates at all, it loads your (discounted) rates with your UPS Account Number.
You can reach out to your UPS Account Manager to discuss the pricing. The app does not have any influence on this.
While buying labels via Shopify, you're using Shopifys discounted rates.
We're happy to answer all those inquiries in tickets when you upen them up with us by writing to upsplugins@ecommerce.help
Thank you!