UPS Shipping (Official)

First time I am volunteering to leave a review. I guess I have been super lucky to have Ruben as my main contact. He has solved a few of the issues I had when setting up and after the set up too, even when I needed to reimport orders I had deleted. Always super quick and super polite. Honestly, if he was in London, I would hire him right away to join my team! Thanks Ruben!

Great customer service and fast reply. Ruben helped a lot and promised to work on modifications for our extra requests.

I had the best customer service experience with Yassir (Belgium). He was clear, patient, and very knowledgeable. I was so stressed prior to the call, about shipping in Canada and to the States because it is all so new to me. But now, I feel saved from the stress of watching endless youtube videos to find answers. He walked me through every step and sent me some links that will help me get an account manager. I'm truly happy to have such a great person like Yassir to help me out! (long but I needed to pour out my heart)

Top Support und unheimlich schnelle Bugfixes oder Anpassungen.
Integration und Nutzung des Dashboards sind Top!

Reuben's app support is very thorough.

App works most of the time.

UPS customer service is awful. High % of Mail goes missing or is up to 2 weeks late

Ruben consistently provides us with effective solutions to our problems. His advice is prompt and valuable, helping us overcome the issues we face. We greatly appreciate his assistance and support. Thank you, Ruben!

great app and great support, always answered my tickets within 24 hours and problems were solved quickly, thanks

Great customer service and the app works great ... hope they can create a sub-users account @ Highly recommended !!!

Great app to automate the shipping process with UPS. The support is great and helps you with all your needs!

This app has massively helped us streamline shipping items with UPS. In just a few clicks you can create a label, as the address from each order automatically flows in from Shopify. We managed to set up the postage labels to print with our Dymo 4XL. You can also set it so a specific shipping option on Shopify corresponds with a shipping option in this app, but we always change this ourselves. The shipping options on the app are slightly confusing, apart from the "Standard" one. For example, Next Day option is named as "UPS Worldwide Saver / Express Saver", which is what the customer sees when they get tracking. As the "UPS Express" is the faster Next Day option which costs more. At this moment I believe you are also not able to mark the order for pickup, you have to drop it off at an Access Point etc.

Overall this is a very useful app, which will save you so much time. Support is very quick to reply and is making the app better all the time...