UFE Cross Sell & Upsell Bundle

Summary: The Thank You Page update is currently in progress. While Shopify announced the changes earlier, our developers are carefully implementing and testing it to ensure everything works smoothly. Offers on other pages are already live and generating revenue, and we discussed a credit to help balance the impact and recommended to add more offers on other pages in the meantime. An in-app banner and email notification have been initiated regarding the temporary hold, and the update will be released soon.

Hi,

We sincerely apologize for the inconvenience caused by the Thank You Page issue and for how the communication around it was handled. We completely understand how upsetting it must have been to see your top-performing offer register zero impressions - this is not the experience we want our merchants to have.

We’re happy to discuss a fair adjustment on credit if the initially suggested one does not meet your expectations. While reviewing your account, we also noticed that your other offers (like product page and cart page widgets) have been showing impressions and generating revenue between June–August. That’s why we suggested continuing with those placements while the Thank You Page update is finalised.
We understand this doesn’t fully replace your top-performing offer, but it can help bridge the gap in the meantime.

Please rest assured that the Thank You Page offers are not being removed permanently. Our product team is actively working on the updated version, which will be released within the next 2–3 weeks. We’ve also added an in-app banner and sent email notifications regarding this temporary hold, though we regret if these did not reach you in time.

We are genuinely saddened to see your experience turn into this review, as you’ve been one of our valued long-time merchants. Please know that we’ll do everything we can to restore your trust, both by ensuring the credit adjustment is fair and by keeping you personally updated on the Thank You Page release progress.

Thank you again for sharing your honest feedback - it helps us improve and ensures we build stronger communication moving forward.

Kind regards,

Athira
Customer Support Lead, Helixo

Wow! 💖 Thank you so much for sharing such detailed feedback! 🌟 We’re thrilled to hear that UFE is helping you build high-converting upsells and that our support made a real difference.

Going step by step and ensuring everything works perfectly for our merchants is something we take pride in, and your words truly validate that effort.

Your recommendation means a lot to us, and we’re always here to help whenever you need guidance or have new ideas to optimize your store further. Thanks again for your trust and support!

In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

– Helixo Support Team

Summary: After carefully reviewing your account, we can confirm that Shopify automatically stopped the subscription when you uninstalled the app on December 2nd, and no charges were made beyond that date. We also observed that your offers were active and generating revenue until September. This seems to be a misunderstanding, and we’re here to clarify anything you may need.

Hi,

Thank you for sharing your feedback, and we’re sorry to hear about the experience you had.

To clarify, Shopify automatically stops billing the moment an app is removed. After checking your account, we can confirm that you uninstalled the app on December 2nd, and no charges were applied beyond that date. If anything in your billing cycle looks confusing, we’re happy to walk you through it step by step.

We also noticed that your offers were active and generated revenue until September, which shows the app was functioning and contributing during that period. We’re sorry if the uninstallation process or billing view caused any confusion.

If you have any questions or need further clarification, please don’t hesitate to reach out. We’re here to ensure everything is clear and to support you in every way we can.

Kind regards,

Athira
Customer Support Lead, Helixo