Reviews (1,107)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for effectively boosting sales and average order values through tailored upsell and cross-sell strategies. They appreciate its extensive customization options, user-friendly interface, and reliable performance. The support team is frequently praised for their responsiveness and assistance with setup and troubleshooting, enhancing the app's appeal for integrating seamlessly with store aesthetics and improving sales strategies.

October 2, 2024

Useless customer care that doesn't help you, they charged me more money for no reason and will do everything not to give it back to you, highly discouraged from this point of view

Birkii
Italy
About 2 months using the app
UFE - Upsell Funnel Engine replied October 5, 2024

Summary: This situation arose due to some misunderstanding about our pricing system.

I sincerely apologize for the frustrating experience you’ve had with our support and for ...

August 15, 2024

We rarely give a one star review. However, we are really not encouraging others to use this app because the free 50 orders a month is NOT referring to orders that were triggered with the sales bundle that were activated within the app.

Orders in our store that is NOT related to UFE prompts / funnel are also orders that they claim it their own to accumulate more than 50 orders so that they can ...

Baby Carriers Rental SG - Consultancy, Rental, Sales
Singapore
About 3 years using the app
UFE - Upsell Funnel Engine replied August 16, 2024

Summary: This situation arose due to some confusion with our app’s order counting method, which led to your dissatisfaction with our pricing model.

Hi Fion,
I’m sorry to hear ...

October 5, 2023

Customers take the discounted offer and remove the original triger product from cart, and you end up loosing money.

Customer support don't exist and they don't reply.

Febron
United States
About 3 years using the app
UFE - Upsell Funnel Engine replied October 7, 2023

We apologize for any inconvenience you've experienced, and we appreciate your feedback.

Regarding the lack of response, please note that our support hours are from 8 am to 11 ...

Edited March 10, 2023

One of the most OVER PRICED UNFAIR CHARGING MODELS of all the apps we have on Shopify (which is saying something).

Having used this app for quite some time now to create bundles for products its pricing is very unfair as it charges based on all the sales you do across your entire site. So even if the sale is not from a bundle the app still takes a commission. Maybe 1% of our sales come from a ...

Personal Projector
United Kingdom
Almost 3 years using the app
UFE - Upsell Funnel Engine replied April 26, 2022

we appreciate you sharing your experience with us.

Our Pricing is based on the Sales Volume of the store, it depends on the simple logic that small stores pay small or even $ ...

Edited April 1, 2022

the app doesn't work, it shows my products out of stock, the customer service can't give me a solution, I am loosing sales and I paid for the app two days ago, exactly when it started to perform terrible and I want a refund! The dashboard is not accurate, saying that I have more impressions from the app that the real number. It's a shame because it has great features, but it performs terrible, ...

kool-factory
United States
Over 2 years using the app
UFE - Upsell Funnel Engine replied April 9, 2022

Hi Victoria, Our upsell widget is working on the online store and using the products from the Shopify product listing.

While checking, it seems that the products are ...

June 16, 2022

why the app didn't work these few days???
and can't contact the customer service, please repair it urgently!!

mlenhk.official
Hong Kong SAR
Over 2 years using the app
UFE - Upsell Funnel Engine replied June 16, 2022

Hi!

I appreciate your honest feedback here, and I’m so sorry about the inconvenience on our part.

Actually, today, our CDN Service provider 'Cloudflare' was down.
So, most of ...

December 9, 2021

Eine lächerliche App! Habe die App lediglich installiert und nie genutzt. Nun, nach 12 Monaten, erhalte Ich eine Abrechnung für die letzten 12 Monate über 200USD für eine nie genutzte App.

NILO-HAMBURG
Germany
12 months using the app
UFE - Upsell Funnel Engine replied December 18, 2021

Sorry for the inconvenience caused. Our team has issued a refund of $171.91 USD.

While checking we were able to find that you have not made any revenue from our app.

We do ...

March 19, 2023

It looks like this app is having an outage. I can't get in touch with support. Customers have started to report they can no longer get to checkout. They are getting stuck on a never ending spinning wheel page which seems to be caused by this app. Very frustrating as we've seen a massive drop in conversion rate. Shopify support has now twice confirmed that all systems on their end are working ...

Petz Park
Australia
8 months using the app
UFE - Upsell Funnel Engine replied March 21, 2023

The issue occurred due to a misconfiguration in the app settings, which we have resolved by changing the settings for you

Hi Julian,

We apologize for any inconvenience caused ...

January 9, 2020

Lot of bugs which destroy your customer journey. The upsell pop-up does not show every time and when you get lucky to see it, the upsell has added different product in the cart that your customers don't want.
Customer support should give me a follow up but nothing.

It sad because the UX is very good in the app, the only problem is that is does not work and nobody is here to answer you.

MyTennisBox
France
8 months using the app
UFE - Upsell Funnel Engine replied August 17, 2020

Hello Yohann Aube,

Thank you for sharing your feedback 🙏

I've personally reached out to you multiple times via mail, Facebook, Whatsapp, Instagram and other channels. I can ...

January 10, 2024

They steal money, take commissions on orders even if you don't use the app.

Valentinoalbravo
Italy
6 months using the app
UFE - Upsell Funnel Engine replied January 12, 2024

The billing on the app, which occurred without using our app, happened due to a misunderstanding about our pricing plan. We have resolved this by issuing a refund to you.

...