Reviews (1,071)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective upsell and cross-sell strategies that boost conversion rates and average order values. It features a user-friendly interface with options for bundle and volume discounts, making setup and customization straightforward. The app integrates smoothly and functions reliably, enhancing sales efforts. Customer support is also a highlight, with responsive, professional staff providing personalized assistance through live chat or video calls, leading to high merchant satisfaction.

August 15, 2024

We rarely give a one star review. However, we are really not encouraging others to use this app because the free 50 orders a month is NOT referring to orders that were triggered with the sales bundle that were activated within the app.

Orders in our store that is NOT related to UFE prompts / funnel are also orders that they claim it their own to accumulate more than 50 orders so that they can earn from us, consumers.

This itself is very disturbing to SMEs because it is definitely reasonable to charge us per eyeball for activated prompts/ funnel but not for those orders in store that are NOT even using their app to facilitate upsell. Any random order are also placed into the count and we felt it was absolutely unfair for us.

When we came to read up reviews, we believed some merchants also had the same views as us and I totally agree with their unpleasant feedbacks.

One thing however, that worth the one star is their replies were of reasonable speed and that is the only one thing we think can praise them for. Hope they really do a proper revamp on their business model to not accumulate more negative feedbacks =(

Baby Carriers Rental SG - Consultancy, Rental, Sales
Singapore
About 3 years using the app
UFE - Upsell Funnel Engine replied August 16, 2024

Summary: This situation arose due to some confusion with our app’s order counting method, which led to your dissatisfaction with our pricing model.

Hi Fion,
I’m sorry to hear about the confusion regarding how our pricing model works, and I appreciate the opportunity to clarify things for you and others reading this.

Our pricing is based on the total sales volume of your store during a 30-day billing cycle, not just the orders generated by our app.
This includes all orders received in your store, which is why you may have noticed a higher order count than expected.
We understand how this could be frustrating, especially for small businesses, and sincerely apologize for any inconvenience this has caused.

It’s important to note that our pricing logic is designed to be fair and scalable, ensuring that smaller stores pay less or even $0, while larger stores contribute more based on their order volume.
This approach helps both big and small merchants maintain a positive return on investment (ROI). For example, merchants with 60 orders per month are billed $9.99, while those with 100,000 orders per month might see a charge of $249.99.
This can vary each month based on your store’s performance.

We do clearly mention this on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this might have been missed, leading to the confusion.

To address your concern, we’ve already processed a refund for the last month and offered an additional month of our service as credit. We hope this helps in making up for the inconvenience.

If you need further assistance or have any questions, please don’t hesitate to reach out to us at support@helixo.co or via our in-app chat.
We’re committed to providing the best service possible and would love the opportunity to continue working with you.

Again, I sincerely apologize for the trouble caused, and we hope to see you reconsidering our app in the future.

-Tinu,
Customer Support Lead at Helixo

August 16, 2024

Support is amazing, Bhagya was super helpful.

The app works as intended and has generated many extra sales for us with a higher AOV

Definitely recommend / 10

Vic's Meat
Australia
Over 3 years using the app
UFE - Upsell Funnel Engine replied August 17, 2024

Thank you so much for your fantastic feedback!

We're thrilled to hear that Bhagya was super helpful and that the app is working as intended, generating extra sales and a higher AOV for your store.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

September 9, 2024

I had a couple of teething issues with the app which were soon resolved by their excellent service team.

Your Pleasure Toys
United Kingdom
Almost 3 years using the app
UFE - Upsell Funnel Engine replied September 10, 2024

Thank you for your feedback and for sharing your experience!

We’re glad to hear that our service team was able to quickly resolve the initial issues you faced.

Providing excellent support is something we take pride in, and your kind words mean a lot to us.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

August 26, 2024

We utilized this feature for our bundles, and it performed exceptionally well. The setup process was smooth, and the customer service was outstanding - responsive, knowledgeable, and attentive to our needs. Overall, we’re very satisfied with the experience and would highly recommend it.

gngr bees
United Kingdom
9 months using the app
UFE - Upsell Funnel Engine replied August 27, 2024

Thank you for sharing your experience!

We’re thrilled to hear that the feature worked exceptionally well for your bundles and that the setup process was smooth.

It’s also great to know that our customer service team met your expectations with their responsiveness, knowledge, and attentiveness.

Your recommendation means a lot to us.

In case of further queries please contact us at support@helixo.co or via our in-app chat.

We are always happy to help you.

- Helixo Support Team

August 6, 2024

Amazing customer service. The support contacted me about a bug that I didn't even know I had on my store. (When going through some checking routines). They do checking routines! Didn't expect doing such a work for their clients. Best Experience!

EaseUpPlanners
Czechia
2 months using the app
UFE - Upsell Funnel Engine replied August 8, 2024

Thank you so much for your kind words!

We're thrilled to hear that you had such a positive experience with our customer service.

Our team is dedicated to ensuring everything runs smoothly, and we're glad we could help you with the bug. Your satisfaction is our top priority.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team


September 18, 2024

Proper working widgets and kind customer service.

Szerszámparadicsom
Hungary
About 2 years using the app
UFE - Upsell Funnel Engine replied September 19, 2024

Thank you so much for your kind words!

We're thrilled to hear that you're happy with the performance of our widgets and the level of customer service you've received.

It’s our goal to provide not just effective tools but also a support experience that leaves you feeling valued and cared for.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

October 2, 2024

Useless customer care that doesn't help you, they charged me more money for no reason and will do everything not to give it back to you, highly discouraged from this point of view

Birkii
Italy
About 2 months using the app
UFE - Upsell Funnel Engine replied October 5, 2024

Summary: This situation arose due to some misunderstanding about our pricing system.

I sincerely apologize for the frustrating experience you’ve had with our support and for the confusion caused by unclear communication on our part. This is not the level of service we strive to provide, and I’ll ensure such issues are handled more effectively in the future.

Thank you for the opportunity to clarify it for you and others reading this.

Our pricing plans are based on the total sales volume of your store, meaning we consider all orders received within a 30-day billing cycle, not just those generated through our app.

From the screenshot you shared, I noticed that it reflects the period from September 11 to October 11.
Please note that charges are processed only after customer payments are completed, which may take a few days, allowing us to verify and check further.

But based on your previous month's billing, I can share you some valuable points.
Your store's order volume fell between 200 and 599 orders, which corresponds to a charge of $29.99.
Here's the breakdown: an initial subscription fee of $9.99 is charged at the beginning of the billing cycle, followed by a $20 usage fee at the end of the month, totalling $29.99.

I hope this explanation helps clarify the situation, and I truly apologize for any misunderstandings caused by our earlier communications.

We do mention this clearly on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this may have been missed, leading to the confusion.

If you need further clarification or would prefer a call to discuss this, I’m more than happy to assist.

You can also refer to our pricing articles for more information:
https://helixo.co/upsell-funnel-engine/#ufe-pricing-table
https://helpdesk.helixo.co/pricing-billing

Once again, I apologize for the inconvenience, and I appreciate your patience. Please feel free to reach out if there’s anything else I can do to assist.

If you need further assistance or have any questions, please feel free to reach out to us at support@helixo.co or via our in-app chat.

We are committed to providing the best service possible and would love the opportunity to continue working with you.

Once again, I sincerely apologize for the trouble this has caused.

Best regards,
Tinu, Customer Support Lead at Helixo

September 2, 2024

I had an issue, logged this with the live chat, Chaithra responded in a couple of minutes and within minutes had sorted the issue. Very satisfied, great service!

Whitakers Chocolates UK
United Kingdom
5 months using the app
UFE - Upsell Funnel Engine replied September 5, 2024

We appreciate your kind words!

It's great to know that Chaithra was able to assist you promptly. We’re delighted you’re satisfied with our service!

In case of further queries please contact us at support@helixo.co or via our in-app chat.

We are always happy to help you.

- Helixo Support Team

July 23, 2024

Easy to navigate, the support is really great and provides enough options for upsell bundle!

Nutera Romania
Bulgaria
About 1 year using the app
UFE - Upsell Funnel Engine replied July 24, 2024

Thank you so much for your feedback!

We're thrilled to hear that you find our platform easy to navigate and that our support team has been helpful to you.

Providing a seamless experience is our priority, and we're glad you appreciate the options available to customize your experience with our upsell bundles.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

August 1, 2024

a must-have app for Shopify store

Bestmade 人學院
Taiwan
About 3 years using the app
UFE - Upsell Funnel Engine replied August 2, 2024

Thank you for your fantastic feedback!

We're delighted to hear that you consider our app a must-have for any Shopify store.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team