Reviews (1,101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective cross-sell and upsell features that boost sales and increase average order values. It offers customizable options for brand alignment and a user-friendly interface that integrates seamlessly with stores. The app supports various design choices and allows performance-based offer adjustments. It is noted for its reliability and speed, with a support team praised for prompt and efficient assistance, including live chat.
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I had a couple of teething issues with the app which were soon resolved by their excellent service team.
Thank you for your feedback and for sharing your experience!
We’re glad to hear that our service team was able to quickly resolve the initial issues you faced.
Providing excellent support is something we take pride in, and your kind words mean a lot to us.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I tried lots of Apps to achieve what I want, unfortunately none of the Apps worked perfectly. Finally I found UFE Cross Sell, it's a powerful App however, it needs lots of patience. I had some issues setting up the funnel but after contacting Nadeem from the support, he was able to offer a solution with 10 minutes. Thank you!
Thank you so much for sharing your experience!
We’re glad you found UFE powerful and that Nadeem could quickly assist you with setting up your funnel.
We know how important it is for things to work smoothly, and we’re here to make that process as seamless as possible.
Your patience and feedback mean a lot to us, and we’re excited to support you in getting the most out of the app.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
great app for bundle deals and conversions. Bhagya was so helpful and took the time to help me with my inquiry.
Thank you for the great review!
We're thrilled to hear that you're enjoying the app for your bundle deals and conversions.
It's awesome to know that Bhagya was able to assist you and provide the support you needed.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great tool, great support
Thank you so much for your kind words!
We're thrilled to hear you're enjoying the tool and our support.
Your feedback means a lot to us and motivates us to keep delivering our best.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Es una app intuitiva y facil de usar con herramientas sumamente útiles! Tambien destaco la atención que brindan a traves del chat de ayuda. Siempre eficientes y rápidos para solucionar cualquier inquietud.
¡Muchas gracias por tu maravilloso comentario! Nos alegra saber que encuentras la aplicación intuitiva y fácil de usar, y que nuestras herramientas son útiles para ti. También estamos encantados de que nuestra atención a través del chat de ayuda haya sido eficiente y rápida para resolver tus inquietudes. 😊
Si tienes más preguntas, no dudes en contactarnos en support@helixo.co o a través de nuestro chat dentro de la aplicación. Siempre estamos felices de ayudarte.
– Equipo de Soporte de Helixo
Useless customer care that doesn't help you, they charged me more money for no reason and will do everything not to give it back to you, highly discouraged from this point of view
Summary: This situation arose due to some misunderstanding about our pricing system.
I sincerely apologize for the frustrating experience you’ve had with our support and for the confusion caused by unclear communication on our part. This is not the level of service we strive to provide, and I’ll ensure such issues are handled more effectively in the future.
Thank you for the opportunity to clarify it for you and others reading this.
Our pricing plans are based on the total sales volume of your store, meaning we consider all orders received within a 30-day billing cycle, not just those generated through our app.
From the screenshot you shared, I noticed that it reflects the period from September 11 to October 11.
Please note that charges are processed only after customer payments are completed, which may take a few days, allowing us to verify and check further.
But based on your previous month's billing, I can share you some valuable points.
Your store's order volume fell between 200 and 599 orders, which corresponds to a charge of $29.99.
Here's the breakdown: an initial subscription fee of $9.99 is charged at the beginning of the billing cycle, followed by a $20 usage fee at the end of the month, totalling $29.99.
I hope this explanation helps clarify the situation, and I truly apologize for any misunderstandings caused by our earlier communications.
We do mention this clearly on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this may have been missed, leading to the confusion.
If you need further clarification or would prefer a call to discuss this, I’m more than happy to assist.
You can also refer to our pricing articles for more information:
https://helixo.co/upsell-funnel-engine/#ufe-pricing-table
https://helpdesk.helixo.co/pricing-billing
Once again, I apologize for the inconvenience, and I appreciate your patience. Please feel free to reach out if there’s anything else I can do to assist.
If you need further assistance or have any questions, please feel free to reach out to us at support@helixo.co or via our in-app chat.
We are committed to providing the best service possible and would love the opportunity to continue working with you.
Once again, I sincerely apologize for the trouble this has caused.
Best regards,
Tinu, Customer Support Lead at Helixo
We utilized this feature for our bundles, and it performed exceptionally well. The setup process was smooth, and the customer service was outstanding - responsive, knowledgeable, and attentive to our needs. Overall, we’re very satisfied with the experience and would highly recommend it.
Thank you for sharing your experience!
We’re thrilled to hear that the feature worked exceptionally well for your bundles and that the setup process was smooth.
It’s also great to know that our customer service team met your expectations with their responsiveness, knowledge, and attentiveness.
Your recommendation means a lot to us.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
This app is very user friendly and has all the features required for cross selling and upselling. What truly set it apart was the fast customer support especially Baghya who made sure everything was running smoothly. I definitely recommend :)
Thank you for your fantastic review!
We’re delighted to hear that you find the app user-friendly and equipped with all the features for cross-selling and upselling.
We're especially glad that Bhagya could provide such fast and helpful support to ensure everything ran smoothly for you!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
it's the best application i've tried so far. it's very complete and the support is really attentive and responsive.
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’ve had such a positive experience with our application.
It’s great to know you find it complete and that our support team has been attentive and responsive.
If you ever need anything else, don’t hesitate to reach out.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
We rarely give a one star review. However, we are really not encouraging others to use this app because the free 50 orders a month is NOT referring to orders that were triggered with the sales bundle that were activated within the app.
Orders in our store that is NOT related to UFE prompts / funnel are also orders that they claim it their own to accumulate more than 50 orders so that they can earn from us, consumers.
This itself is very disturbing to SMEs because it is definitely reasonable to charge us per eyeball for activated prompts/ funnel but not for those orders in store that are NOT even using their app to facilitate upsell. Any random order are also placed into the count and we felt it was absolutely unfair for us.
When we came to read up reviews, we believed some merchants also had the same views as us and I totally agree with their unpleasant feedbacks.
One thing however, that worth the one star is their replies were of reasonable speed and that is the only one thing we think can praise them for. Hope they really do a proper revamp on their business model to not accumulate more negative feedbacks =(
Summary: This situation arose due to some confusion with our app’s order counting method, which led to your dissatisfaction with our pricing model.
Hi Fion,
I’m sorry to hear about the confusion regarding how our pricing model works, and I appreciate the opportunity to clarify things for you and others reading this.
Our pricing is based on the total sales volume of your store during a 30-day billing cycle, not just the orders generated by our app.
This includes all orders received in your store, which is why you may have noticed a higher order count than expected.
We understand how this could be frustrating, especially for small businesses, and sincerely apologize for any inconvenience this has caused.
It’s important to note that our pricing logic is designed to be fair and scalable, ensuring that smaller stores pay less or even $0, while larger stores contribute more based on their order volume.
This approach helps both big and small merchants maintain a positive return on investment (ROI). For example, merchants with 60 orders per month are billed $9.99, while those with 100,000 orders per month might see a charge of $249.99.
This can vary each month based on your store’s performance.
We do clearly mention this on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this might have been missed, leading to the confusion.
To address your concern, we’ve already processed a refund for the last month and offered an additional month of our service as credit. We hope this helps in making up for the inconvenience.
If you need further assistance or have any questions, please don’t hesitate to reach out to us at support@helixo.co or via our in-app chat.
We’re committed to providing the best service possible and would love the opportunity to continue working with you.
Again, I sincerely apologize for the trouble caused, and we hope to see you reconsidering our app in the future.
-Tinu,
Customer Support Lead at Helixo