Reviews (1,107)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for effectively boosting sales and average order values through tailored upsell and cross-sell strategies. They appreciate its extensive customization options, user-friendly interface, and reliable performance. The support team is frequently praised for their responsiveness and assistance with setup and troubleshooting, enhancing the app's appeal for integrating seamlessly with store aesthetics and improving sales strategies.

March 25, 2022

Good app to "Cross-selling" and fast CS support. Recommended. For non-English countries, some features wouldn't fit to customers perception, but the app has a 7-day free trial, so you could test it and figure it out if it works out for you.

エマ・スリープ
Japan
7 months using the app
UFE - Upsell Funnel Engine replied March 25, 2022

Thank you so much for giving us your feedback.
We will consider the feature request provided by you in our feature update for the missing star.
If you have any other suggestions, we would love to hear them.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.

February 11, 2021

I have just started using this app after trying it. It looks good. Still have not seen the full and actual impact of cross-selling or upselling. I had a problem that the displayed amount was 100 times as expensive as the actual listed amount for the recommended product.
I am giving it 4 stars now for the good and quick support I got from them to fix the issue. Now I can watch and see the actual performance and whether or not it can help increase my sales.
But really excellent customer service and speed of response. Thanks, guys.

Alpha Beana | ألفا بينا
Oman
6 months using the app
April 24, 2021

You can customize almost all settings and option. Only thing it misses is a gifting option that let's customers pick a little gift if they order above a certain amount. I do however recommend this app if you want a pleasant and easy upsell / cross sell app.

Your Own Creation
Netherlands
6 months using the app
December 20, 2021

Good App! Having the best customer service experience with Sarah! She helps me solve a lot of problem on the app

STUDIODAI
Netherlands
5 months using the app
UFE - Upsell Funnel Engine replied December 24, 2021

Thank you so much for your kind words. It would be really appreciated if you could shed some light on what we can do from our side to make our services better for you.

If you could let us know, what all improvements we should implement on our side. We shall keep that in mind for future interactions.

If you need further assistance please contact us via the in-app chat or at support@helixo.co

- Sarah, Customer Support Advocate

Edited August 24, 2021

Good app and customer service is responsive. Only 4 stars because I would like to be able to offer a post-purchase deal without having to re-enter credit card information.

Zeda Land
United States
5 months using the app
UFE - Upsell Funnel Engine replied August 24, 2021

Thank you so much for your kind words.

This feature you have requested has been in our pipeline for some time. The post-purchase upsell is a work in progress as of now.

Thank you for being a great customer to us and thank you for your time.

In case you have further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help.

- Sreeshankar, Customer Support Advocate.

May 12, 2021

I have been using this app for a while and I like the funnel that it can create, it would take some features to be streamlined to be more intuitive even for the less experienced. As for the assistance I can say that it is 5 stars, very helpful and quick to solve problems. Thanks a lot to Sarah from the team!!

Techtherapeutics
Italy
5 months using the app
UFE - Upsell Funnel Engine replied June 8, 2021

Thank you for your kind words. We really appreciate that you took the time to share your experience with us. Is there anything we can do to improve our service? Your suggestions would be highly appreciated.

If in need of further help please contact us via the in-app chat or at support@helixo.co. We are always happy to help.

February 17, 2021

Awesome service, you can even use this on Shogun page builder. Simply enter this code in the HTML and ufe-custom-upsell in the UFE widget

Near
Singapore
4 months using the app
October 12, 2020

I have just started using the APP, The Customer support team was excellent in guiding me through the set up of the first funnel.

Brodric
India
4 months using the app
January 15, 2024

good en quick service

StudioKimm
Belgium
3 months using the app
UFE - Upsell Funnel Engine replied January 16, 2024

Thank you for the 4-star review!

We're delighted to know that you experienced good and quick service.

Your feedback means a lot to us. If there's anything specific you think we can improve to make it a 5-star experience next time. please feel free to share. We appreciate your support!

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team

Edited March 23, 2023

équipe professionnelle et très utile, j'ai pu réglé mon problème d'offre grâce à une démonstration en réel, merci !

Pratique&Co
France
2 months using the app
UFE - Upsell Funnel Engine replied March 23, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are thrilled that we achieved it!

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team