Reviews (1,091)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting sales and average order values through effective upselling and cross-selling. It features timely product recommendations that enhance conversion rates and integrates smoothly, allowing for targeted offers that maintain a seamless user experience. The app is easy to set up with customizable options that suit different brand aesthetics, including specific triggers and multi-discount functionalities. Exceptional customer support, noted for its responsiveness and helpfulness, includes live chat and personalized screen sharing sessions.
Refine
-
By rating
Support is always a great experience, quick to respond and really helpful. Had a variety of queries testing functionality and always super helpful.
Thank you so much for your kind words!
We're thrilled to hear that our support team has been quick to respond and helpful with your queries. Your positive feedback motivates us to keep providing the best service possible
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
i like this application. if i have a issue, they are handling so quickly.They are very helpful
Thank you for your kind words!
We’re delighted to hear that you like the application and appreciate our quick, helpful support. It’s our goal to make sure you have a smooth experience!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Does what it says.
When I noticed some random coding showing in the cart window, I contacted the devs, and they fixed it within the hour.
Can't beat that.
For reference: I use the Berlin theme
Thank you for your feedback!
We're glad to hear that the plugin is working as expected and that our team was able to resolve the issue so quickly.
It's great to know that you're using the Berlin theme, and we appreciate your positive comments about our support.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great support from Bhagya
Thank you for your kind feedback!
We're delighted to hear that you received great support from Bhagya.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
AMAZING custumer service! The chat function is very helpful.
Thank you so much for your amazing review!
We're glad to hear that you found our customer service and chat function helpful.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
super app for us !
Thank you for the amazing feedback! We're so glad to hear that our app is working great for you!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
App just discovered and easy to use, excellent.
I contacted support for an intervention and it was immediately resolved by Telaco, very kind in assistance.
Thank you for the fantastic review!
We’re so glad to hear that you found our app easy to use and that Telaco could assist you quickly and kindly.
We’ll be sure to pass along your kind words!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Best support ever!
Thank you so much for your kind words!
We're truly happy to know that our support team made a positive impact on your experience.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
The customer service is very professional and responds quickly.
Thank you for your kind words!
We're delighted to hear that you found our customer service professional and responsive.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Support is answering fast however i had to write with them for 1-2 weeks and the things are still not fixed. Nothing is working properly. The widgets are not even mobile optimized by default and i had to repeat myself 100 times.
Just take another app.
Summary: We noticed that you were in our chat for only 2 days. Out of your 3 requirements, 1 was resolved, and the other 2 were added to our feature request list as they were not available at the moment, and we informed you accordingly. Could you please confirm if you received our email regarding this matter?
Hello, Thank you for your feedback and for highlighting our fast response time.
We sincerely apologize for any frustrations you’ve experienced and want to address your concerns promptly.
We appreciate your patience while we worked to resolve your requests. Upon reviewing our records, it appears you contacted us on July 3rd, and we completed the feasible requirements by July 6th.
Here’s an update on your requests:
Add an image under the checkout button for payment icons: This has been successfully implemented.
Add text “per piece” next to the price: We have informed you that this feature is not currently possible.
Multiple tiers for the progress bar: Similarly, this feature is not currently possible, and it has been added to our feature request list.
Regarding our update on your requirement, I apologize for any confusion. We mentioned this in our communication approximately 2-3 weeks ago. Could you please confirm if you received it? We want to ensure you have all the information you need.
Also,regarding your feedback about mobile optimization for the widgets, this is a new concern for us. Could you please provide more details so we can investigate and address it promptly?
We understand that you have uninstalled our app, and we regret any inconvenience caused.
Should you reconsider and give us another chance, we are committed to improving your experience with UFE.
Your feedback is invaluable to us, and we appreciate the opportunity to assist you again.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Lead at Helixo