Reviews (242)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its exceptional customer support, user-friendly interface, and efficient order fulfillment process. Features like responsive chat support and seamless Shopify integration are highlighted, along with a comprehensive product catalog and competitive pricing. The global shipping capability is also appreciated for enabling international market reach, making it a valuable tool for enhancing the profitability and operational efficiency of dropshipping businesses.

Edited August 1, 2024

USER / USER / MY EXPERIENCE and advice: dont sell small items, middle or bigger sized items have better QUOTES

I am so far very pleased, I have good experience, customer service is great. Now I am waiting for my first order to be fullfilled so lets see how that will go, I will let know in the review how was my experience. I am using this service from Europe.

edit next day: my order was quoted 19,2 times higher than the price estimated on the website for my country. (the price was supposed to be 0,5 dollars, quoted 9,6 dollars). I was given reasonable explanation, and I am now removing this item from my store and I ordered another first test item. lets see if number 2 will be better luck. I will change my review according to next experience.

another edit after 72 hours: still no quote for my orders.
another edit after 76 hours: turned out they misunderstood me and thought the orders were test, so thats why they didnt quote for 72 hours. I can understand that, because I had a lot of questions around it, as I am still setting up my shop and its a learning experience, also with the payments etc etc, there is a lot. so after I clarified that I actualy also want to process the orders, they immediately quoted, one of the quotes was 7.80 and it was exected to be 8.10, which is amazing! lovely. another product was quoted higher, but its due to the size, and I learned the first 19.2 times higher quote was also due to the size. so now I am happy, I can see this working well for my shop, I just cant sell too small items, or I will have to put additionaly shipping payment fee on them. to be fair, this all seems very reasonable and realistic, if we realize how the products are actualy moving around the globe, so I am glad I had this learning experience now, and I am pleased with the service.

Ulovila.cz
Czechia
14 days using the app
USAdrop replied July 31, 2024

Dear Customer,

Thank you for your feedback. We have received your comments and your agent will do his utmost to assist you in resolving the issue.

If you have any further concerns, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter.

Best regards,
USAdrop Customer Service Team

November 5, 2024

I'm happy with the support team

Jahanify
United Kingdom
21 days using the app
USAdrop replied November 6, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

July 10, 2024

Good customer service, I am still figuring everything out and they have been helpful.

Serenara
United States
10 months using the app
USAdrop replied July 12, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

October 17, 2024

very helpful customer service

Lessuno
United Kingdom
12 days using the app
USAdrop replied October 21, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

June 12, 2024

My experience up to this point at the beginning of my Dropshipping journey has been a positive one. The chat team has been very helpful and have always been there to give a helping hand. So far, so good, is what I can say, since I have had other negative (very) encounters with other dropshipping suppliers. USAdrop, one of the best!

fashionhabit
Greece
7 months using the app
USAdrop replied June 14, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

July 29, 2024

Fast and respectful time for customer service.

BristleBath
United States
4 months using the app
USAdrop replied July 31, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

July 24, 2024

This app is very convenient to use for shopify. It is all in sync, no issues so far.

Dropship
United States
16 days using the app
USAdrop replied July 25, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

August 6, 2024

Rick was super helpful in assisting me!

GiftSphere
Canada
About 2 months using the app
USAdrop replied August 8, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

September 16, 2024

the customer service is super great they are very patient and very nice they explained everything clearly and answer all of my questions.

Cinemaera
Canada
About 4 hours using the app
USAdrop replied September 23, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

October 6, 2024

As a customer, I am very pleased that you welcomed us with understanding and a smile. I would also like to thank you for the affordable prices you offer.

SadiBaz
Türkiye
About 3 hours using the app
USAdrop replied October 8, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!