Reviews (8)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 13% of ratings are 2 stars
  • 13% of ratings are 1 stars
August 13, 2023

WARNING to store owners, this is group is using shady marketing technique promising a "Shield" against lawsuits" but then, through complicated mumbo jumbo from their support team, walk back all the promises and try to get your money even though it's listed as one of the core feature of the app (and the app is listed for free). It took me more than 1 month to go through a whole conversation with Matheus and Ben, and my feedback went absolutely nowhere. Worse yet, I thought I was protected all this time because of their false promises. I wasted a lot of time on this and it looks like an over-promising app that then tries to charge large amounts. Be careful! I was told verbatim: "Up to 20% WCAG & ADA Compliance", not the best experience.

InfantBoo.com
United States
3 months using the app
userway.org replied September 18, 2023

InfantBoo,

We are sorry to hear that you were not satisfied with UserWay’s Basic, free widget. As stated on our product page, the Basic widget offers light accessibility widget features and limited WCAG & ADA compliance as opposed to our Paid widget that real-time accessibility monitoring, and significant WCAG & ADA compliance powered by AI technology. Becoming WCAG conformant is a complex process that requires expertise, development hours, and high costs. UserWay’s suite of solutions help businesses such as your own cut costs, resources, and time by automating as much of the process by utilizing AI technology. As we mentioned, you continue to be welcome to schedule a call with one of our accessibility experts to learn more. We are always here for you when you are ready to expand your accessibility knowledge and improve your customer experience.