Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization, user-friendly interface, and ability to manage numerous product variants. They find the image upload feature for custom products especially useful. The app's performance is praised for its efficiency, and the customer service is commended for quick responses and helpfulness. Merchants value the app's compatibility with various themes and seamless Shopify integration. The trial period is seen as beneficial, allowing merchants to test before subscribing. The app is considered transformative, enhancing online stores and boosting efficiency and profitability.

October 29, 2018

No facility for these custom options to change the pricing from what i can see? Unfortunately I couldn't recommend it for this reason alone

Kustom Kit Gym Equipment
United Kingdom
About 20 hours using the app
Relentless Apps replied March 4, 2019

You will be happy to know that we updated our app to include this feature.

You are now able to add price add-ons to all your product options, and values.

Email us back and let me know if there is anything else I can help you with.

July 18, 2020

was supposed to get refunded and then they never replied

it did not work like it was supposed to do

CARTOONSIFY
Belgium
About 11 hours using the app
Relentless Apps replied July 18, 2020

Pleurat​, I had Shopify email you with the details about your refund.

Here is the email from Shopify: "We are sending this email to formally let you know that the refund from the developer of your app which is relentless has been successfully processed. This is amounting to $8.99. The refund was made back to the original method of payment. You will see this reflected on your financial statement in a few business days, usually three to five days depending on how quickly your payment provider processes the refund."

If you didn't get the refund please email us back so we can contact Shopify to take care of this.

I didn't get any emails about our app not working properly. If you need any help with the app send us an email and we will be happy to help.

- Martin
Relentless Apps

March 3, 2021

They immediately incurred a fee and did not give me a 14-day free trial time. However, the first installation did not meet my requirements and I need a refund

Kamiqiwallz
China
About 9 hours using the app
Relentless Apps replied March 3, 2021

I contacted Shopify and they already reversed these charges. You won't see our app charges on your upcoming bill.

We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.

When I looked into this I saw you installed our app in October of last year and the 14 day trial started from that date. That's how our old system worked and why you were charged.

Sorry for the inconvenience,

If you can respond to my email with anything we else can do to help I would appreciate it.

Jon
Relentless Apps

August 22, 2020

I love the app very easy to use! the only problem is whenever I add an image upload link to my product it never saves whenever I close it.... Can I please get help

Ipaintme
United States
About 8 hours using the app
Relentless Apps replied August 23, 2020

Hi Danny,

We received your email but you declined our request to access your site and fix this issue.

We also never heard back from you.

Sometimes, things just don't go as expected but I think we deserve a chance to help you fix the issue you had and provide you with great, immediate service.

- Jon
Relentless Apps

December 29, 2021

Unfortunately I couldn't get it to work. I was testing with one product but then the app changes the interface for ALL products. Tried going back to default setting with no success other than deleting the app itself. Customer support sent me a bunch of links to help pages, which made it even more confusing to pinpoint the problem.

Hair Crown Beauty Supply
United States
About 4 hours using the app
Relentless Apps replied December 30, 2021

Hi John. I emailed you requesting more information but we never heard back from you.

Email us back and we would be happy to look into any issues you are having :)

Jon
Relentless Apps

March 7, 2022

Excellent the app really improves the pictures, and choosing through images. It does do what it is meant to do and I am happy

Chingachan
United Kingdom
8 minutes using the app
Relentless Apps replied March 7, 2022

Thank you for the kind words

Jon
Relentless Apps

July 23, 2020

Ultimately, I couldn't use this app, but I see a lot of great value for other stores out there, and man oh man, the customer service I received was fantastic!

Practice Empathy
United States
6 minutes using the app
March 2, 2020

Has a ton of potential. Super easy to add customization (monogramming in my case) and add-on pricing. I had to uninstall it because it prevents customers from using discount codes at checkout which my customers rely on. Rumors are this issue will be resolved at some point and then I will look to re-install if I haven't found an alternative by then.

Cartwright
United States
About 2 hours using the app
Relentless Apps replied March 3, 2020

We have updated our app and we now offer a solution for discount codes on the cart page. You can test it on our demo page.
https://tinyurl.com/vspu3ub

Please email us at contact@relentlessapps.com and we can help you fix this on your site.

January 12, 2021

They generated the charge immediately, they did not give me 14 days to check if it complies with what I require, and with the first revision it does not comply, I require my refund

Canvas Mérida Fine Print Art
Mexico
About 1 hour using the app
Relentless Apps replied January 12, 2021

I contacted Shopify and they issued you a refund.

We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.

You had previously installed our app last year and used up your free trial, so that is the reason why you were charged. That's how our previous system worked, giving a 14 day trial from the first day you installed.

If you have any more questions let me know :)

Thank you,

Jon
Relentless Apps

November 16, 2020

the app works very well, if you have any problems you can contact the support team, which is also very helpful

Aboutstars
Germany
3 minutes using the app