Reviews (467)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to handle complex shipping needs, improving operational efficiency and customer satisfaction. It offers customizable shipping options, including priority rates and settings for different product groups, with features like blended rates and real-time calculations. The app is noted for its reliable performance and seamless Shopify integration. Customer support is also a strong point, with staff like Molly and Brian being proactive and responsive in assisting with setup and troubleshooting.
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Needed help setting this up, sent an email a week ago and not heard anything back, no response, nothing. Uninstalling the app and using another with proper support backup.
I'd do 0 stars but I guess they don't have that option here. Insane. I've reached out 2-3 times via their chat option, their "customer service" phone number and I've emailed them. They have NEVER responded and it's been a week and a half now. WOW. Have they gone out of business???
Horrible app. Does not update or integrate well with Shopify
App is terrible. They show certain rates and then tell you you need to sign up for Shopify stuff to make the App work. It's nearly impossible to edit or use as well. Very complicated.
Useless. Errors out constantly, nomatter if you reinstall or what browser using, don't waste your time.
$49 extra to do anything useful, a cut of which goes to shopify who continue to neglect shipping tools and force users to download these ridiculously expensive apps. Anyone considering shopify should seriously google about shipping problems before spending any time/money on this platform.
99$ a month? which world do you live in... Better Shipping 15$ a month and does every thing on 99$ package..
I have two locations (US and overseas). I installed this app to use blended rates with subtitles to clarify each product's shipping time when the customer purchases products from different locations. It took me a long time and a lot of trial and error to configure. When everything was set up, the app's blended rates did not show any subtitles. I reached out to support - to my surprise, here was the response: "When there are multiple locations in an order, Shopify is responsible for blending the rates, and the blended rates from the app will not be shown... if the subtitles don't match, they will just omit a subtitle." I might be crazy, but blended rates are clearly advertised in the app's captures and description. To make it work, they asked me to eliminate inventory tracking in multiple locations, which I cannot do for obvious reasons. All in all, this was a tremendous waste of time and a frustrating process. I had to change tons of things in the backend that I will need to redo now. They should not advertise things the app cannot overcome.
This is valuable feedback. We will be adding text to the app page with a warning that:
The blended rates functionality within the app will only work for groups of products that belong to the same shipping profile and same shipping location in Shopify.
If products belong to different shipping profiles or different locations, the blended rate functionality of the app will not work for those products.
I hope new merchants will discover that new text, and also discover this review of yours and the response.
Thanks again for the feedback. We are sorry for your wasted time, and hope your effort to point this out saves other merchants for wasting their time too.