Reviews (465)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping needs, praising its customizable options that handle blended rates and free shipping for specific items. It offers advanced features that improve upon Shopify's default settings, like prioritizing rates and managing different product groups. The customer support is consistently commended for being timely and effective, enhancing the overall user experience.
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Slow support when there are clear bugs on their side. Cost me losing a lot of sales at a critical time. Only email support is available, they won't pick up their phone. Get this app if you want customers to never come back to your site due to high shipping.
This app is easy to use, their help is great.
The app is set up for categories for shipping and does shipping charges stacking.
So if more than one category is purchased by the customer then they are charged for each shipping category. This makes a huge bill for shipping that is not needed to consolidate the actual items to be shipped. Therefore a lot of high refunds are required to make the ...
This app looks like it does everything I need. Unfortunately, it is clunky to use in that it is constantly resyncing with my products such that it takes FOREVER to get to the point where I can assign products to Product Groups. For this reason, it's pretty useless. Additionally, the UI for choosing products is very limited. Each product has to be added individually as I cannot add all the ...
This is legitimate feedback. When using our app, the app does need to wait for the product catalog 'to be still' in order to re-assign products to a different product group. ...
No way to automatically assign products to groups, and randomly empties groups. Really expensive too! Switched to Bespoke Shipping, one of many apps that is half the price, unlimited, and does everything we want reliably.
Was recommended to use this app by Printful since they handle my fulfillment. Once you take the time to get it set up it does exactly what you want it to do...unfortunately 3 days into my trial the website is now suddenly shut down (by who knows what). This instantly rendered my shops checkout system useless. I was awaken to emails/calls from my customers saying they could not pick a shipping ...
Was using this app for awhile.
Found out today that for the last few hours it was just straight up showing customers an error and preventing them them from checking out.
Brilliant...
Terrible support. They literally ignores my messages!
Spending hours trying to set it up and the support is so slow when they do answer, mostly bots answers and no live chat. The app is buggy I guess those positive reviews are either paid, or for a simple policy changes. I tried applying different costs for different products. the app cant do that.
I looked up your correspondence. I can see why you thought our human support was a bot and complicated. 1) We do send an autoresponder to every email with some information on ...
Asked for help weeks ago and never even received a reply
Cannot eliminate ghost products that are deleted despite syncing again and again. (That happened in the past, and i could live with it).
But now, when i reinstalled, I cannot blend the rates no matter what i do.
in short its broken. and i just wasted 29 usd.
The broken blend function wasnt the case in the past. whatever you did to them obviously backfired in my case. And why is printful so ...
Needed help setting this up, sent an email a week ago and not heard anything back, no response, nothing. Uninstalling the app and using another with proper support backup.