Reviews (465)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, praising its customizable options that handle blended rates and free shipping for specific items. It offers advanced features that improve upon Shopify's default settings, like prioritizing rates and managing different product groups. The customer support is consistently commended for being timely and effective, enhancing the overall user experience.

July 22, 2020

This app is amazing. Originally, I was using this app for just one product. Although I got help setting it up, I was barely taking advantage of everything this app can do.

Jump ahead a year and the company wants to put in all sorts of crazy specific restrictions - completely different for different products, countries, etc. Not only can this app do everything I needed, but my brain had hit a wall that day and Molly went above and beyond to help me sort it all out. It seems I made everything 100x more complicated than it needed to be, and she was very patient in explaining it in a way that I could understand.

I have also surfed through other things this app can do... and it kind of blows my mind. Thank you soooo much. Will definitely install this on other sites in the future.

Jao Brand
United States
About 5 years using the app
November 1, 2018

This app allows me to do things I thought weren't possible on Shopify! For example: I can provide Pick Up options, Delivery options, and more for my customers which makes their experience so much better! I cannot say enough great things about this app and will continue to use it forever and ever.

Coco Bakes
United States
About 5 years using the app
March 18, 2020

This app has allowed us to do precisely what we need in terms of a more complex shipping solution. We had a long journey in setting this app up due to the Shopify 'single' and 'multi' origin shipping nuances, but ASR supported us all the way.

Jay and the team were careful to understand our needs, and whilst we presented them with a few unique requests and scenarios, they went above and beyond to help us achieve what we need. Thanks all :)

Just Ingredients
United Kingdom
Almost 5 years using the app
June 3, 2019

This app works flawlessly! It's easy to set up and has all the options anyone would need. Had a problem and spoke with Brian who took care of the issue right away. Thank you so much!

Paradise Candles & Gifts
United States
Almost 5 years using the app
August 28, 2019

This has been a lifesaver app for shipping perishables and eliminating the cheaper, slower shipping options we have!

Not only that, but the support is top notch! I've emailed them for help setting up and making changes on multiple occasions and I always get a response back within minutes and the problem completely solved within hours. I can't think of a single other company with that kind of service! Well worth the very small cost!!

Dozier's BBQ
United States
Almost 5 years using the app
March 3, 2022

The customer support is great! I love that they can reachable and get back with help within a good time frame. I also love the video answers to my questions. Very easy to work with.

The Shops at Mount Vernon
United States
Almost 5 years using the app
November 2, 2018

Brain was incredibly helpful and got my app and shipping rates set up in 30 minutes. Great customer service and support!

Holistic Wellness Store
Canada
Over 4 years using the app
Edited May 21, 2019

Amazing support, fast and nice, and great app. Would definitely recommend it for all shipping rules needs.

The Scarlet Sage Herb Co.
United States
Over 4 years using the app
October 25, 2019

We used this app to provide more accurate shipping costs to our customer while also ensuring we don't lose money on shipping.

Any time I had questions, Support was quick to help and they even have a US-based Support number to call in. They were able to walk through my workflow with me and help me choose the plan that best fit our needs.

Would highly recommend this app - and thanks again to the Support team!

Blue Star Wholesale Distributors | Miami | Orlando
United States
Over 4 years using the app
July 1, 2019

I'm getting myself familiarized with the app at this point, and I have to say the tutorials and walk-throughs are very easily digestible! A huge selling point for me is the integration with all POD services! And may I just say WOW, the support is truly amazing! Thank you Brian!

AniaBshop
Spain
Over 4 years using the app