Reviews (466)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage complex shipping needs beyond Shopify's default options, handling various rates and zones effectively. It supports large catalogs and intricate setups efficiently, enhancing customer satisfaction and boosting sales. The customer support, especially from staff members like Molly and Brian, is frequently praised for being prompt and helpful. Merchants recommend this app for its comprehensive features, reliability, and exceptional support, making it a crucial tool for optimizing shipping strategies.

May 18, 2018

This app is so helpful! Even more helpful is their customer service. I was able to set an appt and have someone take a deep look at my shipping system and make sure everything is set as it should be. Really grateful I found this app.

Qnoor
United States
Almost 6 years using the app
February 14, 2018

This app is a lifesaver! My Shopify store has 4 different vendors, each with their own complex shipping set ups which are hard to manage even on their own terms. Advanced Shipping Rules basically talks to each one and then makes them speak a single language on my Shopify site. I don't even have to really be fluent in the shipping details of each vendor, as long as this app is involved. It's a very complex app which tackles so many different scenarios so at first I was intimidated to see how it could work for me. I finally did begin to do the install and set up and am so relieved to see that it's logical and orderly in the way I apply it to each vendor I use. It's terrific that I can make a threshold dollar amount for the whole cart that triggers a free shipping option. I also like that I can choose shipping fees based on a variety of options, like how many items a customer buys vs the dollar amounts. When I got stuck, I went ahead and dialed the support number and was shocked when someone answered the phone! Brian was quick to understand where I was being held up and solved my problem quickly. Very nice guy. He humbly took my feedback, too, that there were some typos and grammar issues in some of the documentation (I was an English major) and that seems like a positive sign of someone I will be able to call again when I'm stuck. This app does what I desperately needed a shipping app to do.

Life Is Swell
United States
Almost 6 years using the app
May 22, 2018

This app has solved all of our shipping issues and custom requirements. To top it off, customer support is amazing! Truly appreciate their help and this amazing app. 100% recommend!

Barn Burner Hockey
Canada
Over 5 years using the app
Edited March 29, 2018

So far a great app. We will give an update.

Milliondollamotive
United States
Over 5 years using the app
February 16, 2018

I've been looking for this app since we opened our online store. We've got multiple types of products that are only available in certain areas. There was no other solution available to us to make our store work. It's been a lifesaver!

Foddies
Australia
Over 5 years using the app
November 8, 2017

Does exactly what it's supposed to do. Very customizable. Brian was a big help setting up the shipping methods as well, great customer support, responded very quickly.

Unidisc Music
Canada
Over 5 years using the app
November 4, 2019

We're huge fans of advanced shipping rules. We have a pretty large catalog of over 20,000 SKUS and a rather complicated inventory management system, so finding apps that don't cause problems with our store or checkout can be a challenge. Not only that but finding a way to setup shipping for everything from pill boxes that weight an ounce or two up to protein powders or cases of drinks that weight 20-50 pounds can be a huge challenge. Advanced shipping rules works great for us!

My Supplement Store
United States
About 5 years using the app
December 13, 2022

The app does what it's supposed to do. The app allows me to provide blended shipping rates for products that are shipped separately and from different locations. The team went out of their way to help me today.

Pretty Bad Co.
United States
About 5 years using the app
July 22, 2020

This app is amazing. Originally, I was using this app for just one product. Although I got help setting it up, I was barely taking advantage of everything this app can do.

Jump ahead a year and the company wants to put in all sorts of crazy specific restrictions - completely different for different products, countries, etc. Not only can this app do everything I needed, but my brain had hit a wall that day and Molly went above and beyond to help me sort it all out. It seems I made everything 100x more complicated than it needed to be, and she was very patient in explaining it in a way that I could understand.

I have also surfed through other things this app can do... and it kind of blows my mind. Thank you soooo much. Will definitely install this on other sites in the future.

Jao Brand
United States
About 5 years using the app
November 1, 2018

This app allows me to do things I thought weren't possible on Shopify! For example: I can provide Pick Up options, Delivery options, and more for my customers which makes their experience so much better! I cannot say enough great things about this app and will continue to use it forever and ever.

Coco Bakes
United States
About 5 years using the app