Census: Customer Surveys , 18 reviews

Implementing Census surveys into our post-purchase experience has helped us to understand and alleviate customer journey frustrations as soon as they arise. The AI capabilities within the platform help us quickly analyse the data, pulling out key themes easily, allowing us to use time previously spent on admin, on actions. We’re now also unlocking new use cases for the data we gather, storing it as customer metafields to use for advanced personalisation of user journeys and messaging.

This app was very quick to setup (took me less than 10 mins total!) and I've received extremely helpful feedback directly from our customers about areas for improvement, as well as valuable first-party data about brand discovery and demographics. This has enabled us to quickly adapt any feature development around points of friction. Highly recommend.

Great way to gather customer feedback using a survey. Easy to implement with great support behind it. Strongly recommend

The integration to our Shopify store was seamless, taking less than 30 minutes to get set up and live.

The app interface is clear, easy to use and automated reports mean we are able to act on the data quickly to improve our user journey and site experience.

Census has enabled us to identify friction points across the site, channel attribution and collate customer feedback - I would highly recommend

Highly recommended.
Easy to install and does what it says on the tin.
The feedback we have gained so far has been invaluable.

Census is a great app that we use across 3 of our stores. We previously used Hotjar's survey functionality but since they upped the price of that we looked elsewhere. This app does exactly what Hotjar's surveys did and more, and with a huge cost saving.

I'd say this app is a 'no brainer' for any store who wants genuine, real-time feedback from their customers.

We have used that app over a year now and it's always so helpful to capture data from your customers post-purchase.
I would absolutely recommend using it if you want to start understanding what could help your customers short & long term.

5 stars!

Highly recommend this app for great customer feedback and insight. Easily customisable and can be tailored for specific questions, ideal to gather feedback after launching a new feature or function. Also very helpful to be able to reach out to customers and gain further insight if required. 5 stars!!

Love this app - so easy to use and integrates really well with Shopify checkout. Really easy to customise and gives us the ability to capture customer insights which is crucial for understanding customer experience and pain points. Recommend!

Highly recommend. Super easy to install and get up and running. Especially useful if you are wanting direct customer feedback across your site. Looking forward to building this out and getting further customer insights as we go.