vidaXL Dropshipping , 52 reviews
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DO NOT USE IT! Yesterday my ENTIRE product catalogue from VidaXL disappeared! 1000's of edited products, weeks and weeks of work wasted. I had ads running that were sending people to a product that had been deleted! Who pays for that wasted ad spend!? I had the same problem as the person who reviewed below too. 1000's of product prices changed to the B2B price. Zero useful instructions. I had to password protect the site, this, in turn, upset Google and I had my merchant account suspended.
Hi Kulani Home,
This seems a very weird issue, which never happened before (only due to misconfiguration or use of our settings).
For example unselecting a category, will result in products to be deleted within that category.
We have replied to your support ticket, to discuss the matter.
Best regards,
Team Woosa
This app charges you without asking. You just need to add it and even if you do not open it ever, it still will take your $29. It is not worth it to comment more...
Hi Bragga Home Solutions,
As you might know as a user of Shopify, an installed Shopify app will be automatically charged even if you have not opened it.
If you want us to do not charge, then please cancel the installation of the app and request a refund via the Shopify Support agency.
It is not very efficient to communicate via a review. We can assist you with anything via phone, live chat or email. Just contact us via woosa.com/support and we are happy to help!
Best regards,
Team Woosa
Waste of time , there is no way to start 30 days trial , once you register they will take you to VidaXL site and they are asking 30Euros to Join and Start Dropshipping . There is no need for this plugin , you can directly start dropshipping with VidaXL , Misleading!
Hi Shoplane,
Sorry that you feel like we're misleading you.
We - Woosa - are the developers of the plugin. VidaXL is basically a seperate company who provides the dropshipping solution. Therefore we both charge a subscription fee, since we both have done an effort to make a solution available.
However, it seems this is not clear from the beginning. Therefore we'll adjust our introduction text. Thank you for the heads up!
Best regards,
Team Woosa
Unfortunately does not work as hoped :-( the prices are overwritten with the B2B prices despite the settings - that's a disaster with 1,000 products! The price calculation settings are not logical and also not understandable. For me as a Shopify webshop provider, NO recommendation !! In the worst case, it causes enormous losses if you do not recognize quickly enough that the net prices are suddenly in the online shop.
Hi Dein,
Sorry to hear that you're confused by our settings.
Did you know we have a support desk, which is ready to help you on a daily basis? We will invest some more time in documentation for this app and explaining every setting in detail, based on your feedback.
Please feel free to contact us via support@woosa.com or +31 (0)320 - 33 77 77.
Best regards,
Team Woosa
I have spent incredible amount of time and also some money Guinea pig testing this beta app. It's a shame that we have to pay to be testing this clearly buggy and not working app as you can see from other reviews as well. The product import stops for no reason and it will create duplicate products if it is run again. Duplicate products with same SKU's also show different stock quantities so it would create a lot of problems if someone would rely on this app for selling. Also there is no documentation available.
Stunden von Arbeit zum Produkttexte schreiben, Preisgestaltung, Foto Bearbeitung, und etc. gingen verloren, weil die App die Daten einfach überschreibt !!!!!! DAFÜR GIBT ES KEINE ENTSCHULDIGUNG, ICH HABE TAGE DARAN GESESSEN !!!! ICH BIN EXTREM SAUER !
Dear Cats-shop24,
Even though it is a shame that all your work is lost, this has nothing to do with the functionality of our plugin.
You can configure in our settings to NOT update content like description, title and so on. Probably you have misconfigured these settings?
If you need any help with setting up our app, you can always reach out to our support desk via support@woosa.com.
Hope to hear from you soon!
Kind regards,
Team Woosa
Do not use this application, it is a waste of your nerves and time. Products are deleted after they are edited, all your work is wasted. Support does not respond to emails. By sending a Ticket, they ask you to access Wordpress, even though you write in it that you have a shop on Shopify. If you write directly to support@woosa.com, they will not reply. I wrote 5 e-mails about the same subject, I hope she will kindly answer at least one ...
Hi DuoDecor.pl,
Sorry to hear that you are experiencing issues with our vidaXL Dropshipping app.
There are a couple of reasons why products are suddenly deleted:
- VidaXL removed it from their catalog
- The product is out of stock (depending on your app settings)
- You have deselected a category, in that case all products within that category will be deleted.
Our support is available 7 days a week. If you would like, we can even give you a phone call to sort things out?
Kind regards,
Team Woosa
De app lijkt in eerste instantie goed te werken. Vervolgens blijkt de app allerlei fouten te hebben. / geen voorraad synch etc. Ruim 2 weken in contact met support, geen enkele hulp. Zeggen dat ze er elke keer op terug komen, vervolgens kom je van een koude kermis thuis. Ik kan de app dan ook zeker niet aanraden.
Hi sport-24.nl,
Dank voor jouw review.
Er zat inderdaad een issue in de voorraad synchronisatie vlak na livegang. Deze is inmiddels opgelost.
Mocht je toch nog issues hiermee ervaren, zouden wij graag een ticket ontvangen via woosa.com/support. Enkel op die manier kunnen wij het voor je oplossen.
Het is erg druk op support in deze vreemde tijden, maar we doen ons uiterste best iedereen binnen 1 werkdag van een antwoord te voorzien.
Groetjes,
Team Woosa
Cant log in to app and see products on free trial. I signed up on their site for account but cant find API key requested on shopify app to log in and see any products.
Hi French Valley,
You can easily start your trial period via the app store of Shopify, since this is a Shopify app.
Our website only offers WooCommerce plugins, which should be downloaded. You're talking about the API token of vidaXL. Therefor you should sign up for a vidaXL account via: dropshipping.vidaxl.com.
Please feel free to contact us via support@woosa.com, so that we can inform you how to do so.
Best regards,
Team Woosa
Awful customer service, i wanted to cancel my trial and it's taking forever. A simple thing like this takes sooo long. You can't make anything succesful with this company for sure. If i wanted to cancel my trial in the last days, waiting for their response would get me paying for this app. Nice strategy there, the hunger is big.
Hello Shopzy.ro,
Thank you for your review. However, this seems a bit weird to blame us.
You are aware that you have installed the App via Shopify and you can also remove the App from your Shopify backend? Once doing this no payment or trial period will continue. We cannot do this for you, it is simply how Shopify works :)
Maybe consider starting another business? Good luck!
Kind regards,
Team Woosa