Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and innovative features that boost conversion rates. It's praised for its easy setup, straightforward usage, and free plan. The app allows seamless video uploading and integration into Shopify themes, enhancing the shopping experience. Merchants appreciate the tutorial videos and customizable display sizes. The support team is noted for their responsiveness and helpfulness. The app is effective in increasing website views and customer engagement, making it a valuable tool for brand building and social media marketing.

May 1, 2023

This app does not work, I have been paying for months and no luck. I can't do anything everything says error

AMOROUSDRESS
United States
Over 1 year using the app
Hextom replied May 24, 2023

We apologize for any inconvenience caused and are pleased to inform you that the issue you reported has been resolved. Upon reconnecting your account, you should be able to use the post feature without any further difficulties. Our support team has attempted to reach out to you several times, as we are committed to ensuring a resolution to the issue. Please let us know if there is anything else we can do to assist you.

June 19, 2022

The customer service here is so poor. Still waiting to hear back from them after we complained we are not able to share videos to our social sites even after subscribing.

BBW Collections
Canada
18 days using the app
Hextom replied June 21, 2022

Our support team has resolved the issue and replied you with the solution. But it seems our response emails all went into your spam box. Please check your spam folder or let us know your alternative email address by replying this review. Thanks.

September 12, 2021

App needs serious work! .... page speed goes down 10 points minimum, and to import videos you have to search for the links in the page source manually .... this was a waste of my time. Thank you!

ImageDiscern
United Kingdom
1 day using the app
April 19, 2023

I installed it twice, and both times, I faced a similar issue!
I integrated my Instagram account here and wanted to present those videos under the product page, at a particular location. However, this app only lets you configure either at the top or at the bottom. I am not too pleased with the support. If they can help me with the configuration, I might install the app back!

Satvic Foods
India
28 minutes using the app
Hextom replied May 2, 2023

We apologize for any inconvenience caused by our app and would be happy to assist you with configuring your video gallery at a specific location. Our support team has tried reaching out to you multiple times. Please let us know how we can help. We value your satisfaction and appreciate your patience. We are looking forward to your reply.