WhatsApp Button by EAZE

WhatsApp Button by EAZE

Reviews (164)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
    154
  • 4% of ratings are 4 stars
    6
  • 1% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy installation and seamless Shopify integration, enhancing customer service through real-time interactions. They praise its simplicity, effectiveness, and customization options that align with their branding. The app boosts customer engagement and satisfaction, is user-friendly, and offers a free version suitable for small businesses aiming to increase conversions. The support team is also noted for being responsive and helpful.

March 3, 2025

I enjoy most things about this app - except i cannot get in touch with support although I have tried three times over two weeks. Maybe this might get their attention?

"Hello i have been trying to contact support three times now - and no one responds? There is a bug in your new update - it sends an automatic English welcome to my Dutch customers - even though I have tried turning it off - and also writing a Dutch version. It has only happened since your recent update. Please can you get back to me. thank you, Kelly"

Haloplus Nederland
Netherlands
5 months using the app
Gravity Technologies AG replied March 5, 2025

Thank you for your review and feedback! We appreciate you using our app.

We understand your frustration regarding support and the welcome message, and we apologize for any confusion.

We’ve responded to your inquiry twice before; please check your spam folder in case our messages ended up there.

To clarify, our app does not have a support system or automated responses. It allows you to create a WhatsApp button with an optional pre-filled message that you control.

If you're not seeing the latest changes to your pre-filled message, you may need to clear your cache or test in an incognito window to ensure you're getting the most up-to-date version, as the data may be cached locally.

We hope this clears up any confusion!

Edited April 15, 2023

I cant disabled this app. There was a lot of bug. There is no customer service. Please disable app! Please

nowshopfun
Türkiye
19 days using the app
Gravity Technologies AG replied April 15, 2023

We apologize for the inconvenience you have experienced while using our application. It has come to our attention that we have not received a support request from you regarding this matter. May we kindly ask if you are still encountering the issue?

Please do not hesitate to reach out to our support team at info@gty.ag or through the Shopify app support system for assistance with any concerns or problems you may have. We are committed to providing you with the best possible experience.