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I am really struggling to get hold of the support, they dont respond. The first time it took a week and they advised that the issues were resolved after i had deleted the app.I then chose to try it again after receiving a whatsapp message from one of the founders that he was not able to respond as it was his wedding, however i chose to work with them again. Despite being on the upgraded plan i noticed by reviews were not being synced with Judgeme, causing havoc as our loyalty program is not issuing points for reviews left on Judge me. I reached out to support and Nafih advised that i need to upgrade. This was a few weeks ago, since then i had upgraded however no syncing of reviews took place. Im being charged for a service, however there doesnt seem to be any support on this app to day the least. I have sent an email to the founders and i am hoping they come back to me to resolve the issue. I do however get an impression that this is a very small company or a side line type of app which doesnt take any priority in terms of support for clients. So far im very disappointed and left looking for an alternative. However knowing what its like to have a small business i have provided ample opportunities for them to reach out to me or to resolve the issue, so far the silence is deafening....
I am truly sorry to hear about the difficulties you've been experiencing with our support service. We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for any inconvenience caused.
I want to assure you that we take your concerns very seriously. Our team is committed to providing the best possible service, and it's clear that we've fallen short in this instance.
Regarding the syncing issue with Judge.me, I understand that you've upgraded your plan and the problem still persists. This is certainly not the experience we want our customers to have. I will personally look into this matter and ensure that it gets resolved as quickly as possible.
We appreciate your patience and understanding in giving us multiple opportunities to rectify the situation. We are indeed a small team, but we are dedicated to our customers and strive to prioritize their needs.
I have reached out to you via WhatsApp. Could you please respond there, or feel free to contact us at info@reviewbit.app.
Thank you for your feedback, and once again, we apologize for the inconvenience.
Thanks,
Nafih C
Useful. Helps in collecting reviews from customer easily and fast. If you want to increase customer trust than you should definitely try this app.
Whatsapp no enviaba msjs... cuando solicite ayuda les dije que no entendía y me dieron un link... les dije que no estaba satisfecho y su respuesta fue, ok entiendo cómo funciona y comentaron ok, cuando se sienta listo nos regala un review... (previo me habían pedido uno porque creían que estaba satisfecho) y hoy veo que me cobran 12 USD por envíos de Whatsapp, de hecho me llegó el msj a mi mismo y me autocalifique y no se ve nada... como tampoco de ninguno de los cientos de clientes que se enviaron... muy insatisfecho, no lo recomiendo
First of all, I would like to apologize for the bad experience while using reviewbit. It was unexpected, and I want to resolve your issue ASAP. I can see you have mentioned you don't get any reviews until now. It may be a configuration issue.
Customer satisfaction is our primary priority, and We happy to refund the debited amount as well. please feel free to send an email to info@reviewbit.app or connect me via WhatsApp wa.me/919142373235
Once again, sorry for the inconvenience. We will do our best to resolve your issue ASAP.
It's been more than 2 months, no one is responding to emails or whatsapp. App is not working, customers don't receive messages. (July 2025)
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Started using it recently, and it looks helpful. The auto message works as per the flow and widgets work fine. (Reviewed July 22, 2023)
This is a great app. One major advantage is that the founder is super helpful and he himself provides the support and gets the job done quickly.
Thank you so much for your kind words!
Please feel free to contact me at nafih@ecart.chat if you need any help?
Thanks,
Nafih
This is awsome. Thanks!
I used this app and help me too. It is very useful to get customers review for your products. use it
Thank you for your kind review. We appreciate it. We are happy to be able to help you and your store 😊
Have a great day!
Nafih
Just installed this app and the interface is really good. Looking forward to using this app and boosting sales.
Thank you so much for your kind words! I checked your Store it really awesome!
Please feel free to reach out to us if you need any help
Have a great day!
Cheers,
Nafih C
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Reviewbit team is very active. They solve my all queries and very supportable.
Thanks for your support
Support was real quick. thanks.
Good app, but the automated responses aren't very quick would make customer leave halfway
V.nice design of bangles.
not user friendly
Update - they reached out on WhatsApp n help me fixed most of the things. Just waiting on the restoration of my old settings which got reverted bcz of re-installing
Installed with excitement after going through their site. Demo pops up, i enter the number to experience and NOTHING happens, no whatsapp message about the review, tried with mulptiple numbers, several times but if no use. Fix ur Software guys , whats the point of adverstising heavily when it doesnt work.
Reviewbit has excellent service - especially Nafih has done a great job helping us in setting up and receiving reviews. Highly recommend for Indian based business where Whatsapp is a key communication channel. This is a great, fungible app.
We are really happy to hear that our app is helping you to collect more reviews.
Thank you for the wonderful review and have a nice day 😊
Nafih C
The app is new and it does a great job at collecting reviews. I can see that it will keep growing and improving as the founders learn from customers and adjust.
This is the only review collecting app that works with WhatsApp with the option for 5 ratings (1 to 5). Another app has just 3 ratings. Ideally this app should connect with my whatsapp customer care number to send the messages but other than that, it works really well!
This app completely solved the challenge we were facing in collecting reviews. We knew our product is good but we were not getting much reviews when we were using an app to request reviews over emails. But the moment we switched to this app, reviews started to trickle in. Had a couple of tecnical hiccups in the beginning but very well supported by the support team. They were very prompt. thanks!
Reviewbit is really helpful for seeking review from the customers who are lazy enough to go and post a review via link or the webpage itself. We are getting more reviews from our loyal customers than ever. The app has loads of features and customer service is great and prompt. They respond to your queries and resolve the most, never hesitant to take your feedback in a positive way and improvise further. Customers can select the rating, share the review body and images/videos as well. Amazing app that integrated in a single click with my existing JudgeMe. As we believe in only reviews from Verified users, one just need to share order details with the Judge Me directly and they put 'verified user' badge to imported Reviewbit reviews. The conversation messages sent to customers can be selected from lots of pre approved templates. It's a great value add on to our store. Will soon upgrade to paid version of it.
We are really happy to hear that our app is helping you to collect more reviews.
Thank you for the wonderful review and have a nice day 😊
Nafih C
It is an amazing app and very automated. Help me a lot to know what my customers need. You have to try it.
The app was an easy set-up and so far I like it. I think it will work well for my website and do great for my business.
Great support! Just waiting for Loox integration to give this app a 5 star rating as I'm not planning to switch to another review app. :)
Excellent app to collect reviews from the customers. I felt that customer is more likely to give a review in this way. And also customer support is even better.
Thank you for your kind review. We appreciate it. We are happy to be able to help you and your store 😊
Have a great day!
Nafih
This App with Judgeme works flowless. Simply export review and publish through judgme. The app is very good for collecting reviews.
We are really happy to hear that our app is helping you to collect more reviews.
Thank you for the wonderful review and have a nice day 😊
Nafih C
This app is very good. We have certainly seen an uplift in reviews since we started using it. The only downside is that we use Judge.me at the same time and the reviews which come via whatsapp are flagged as 'unverified' which does not look great. I have reached out to both support teams and this is an issue on Judge.me end and not from whatsapp. It is still annoying that we have to manually send over screenshots of each review to the judge.me support team each day in order to get them verified so I give 4/5 stars.
We are really happy to hear that our app is helping you to collect more reviews.
We have already discussed this with the judge.me team on auto verification feature, I'll keep you posted on progress.
Thank you for the wonderful review and have a nice day 😊
Nafih C
Great app from the Indian market atleast. Had a call with Nafih who was helpful. If you need to get more reviews, go for it
We are really happy to hear that our app is helping you to collect more reviews.
Thank you for the wonderful review and have a nice day 😊
Nafih C
Recently started using it, easy way to gather reviews from the customer's.
Easy setup & good team to help you at every step with solutions.
Thank you for your kind review. We appreciate it. We are happy to be able to help you and your store 😊
Have a great day!
Nafih
We really like how this app works. One of the best app we tried for reviews. Simple and easy to setup, best customer support and easy to use.
We are really happy to hear that our app is helping you to collect more reviews.
Thank you for the wonderful review and have a nice day 😊
Nafih C
I have been using this app for a while, I found it a great tool to have with your website as it really makes it convenient to collect reviews from customers without any hassles.
i tried 2-3 big names in the software industry for my review feature on the website...and finally stopped at reviewbit. A 'must have' app for all ecommerce business.
We are really happy to hear that our app is helping you to collect more reviews.
Thank you for the wonderful review and have a nice day 😊
Nafih C
Wanted to automate review collection and also integrate with our Reviews app. Reviewbit has been an instant hit. Super easy to use and customer service was prompt. Thanks guys. This app generates good value
We are really happy to hear that our app is helping you to collect more reviews.
Thank you for the wonderful review and have a nice day 😊
Nafih C
nice working , i appreciate , very good , excellent work , i give 5 star , believable this product ,
Thank you for your kind review. We appreciate it. We are happy to be able to help you and your store 😊
Have a great weekend!
Nafih
Great product, easy to use app. Should have allowed adding photos in step 1. Customer might not be patient enough to wait till step 3 to upload photos. Very important for home lifestyle category to get photo reviews.
Thank you so much for your kind words! I checked your Store it really awesome!
Soon we will release photo review automatic follow-up feature. We will update you when it releases.
Please feel free to reach out to us if you need any help Have a great day!
Cheers,
Nafih C
Great app which is the only shopify app to collect automated photo & video reviews via Whatsapp. It can also push those reviews to the Product Review app like Judgeme. All the messages can be sent from official Whatsapp API number with Green tick
Thank you so much for your kind review. We appreciate it. We are happy to be able to help you and your store 😊
Have a great day!
Nafih
I used this app to send whatsapp review to our customer and we got good results. Awesome App, would recommend people to use it
Thank you so much for your kind review. We appreciate it. We are happy to be able to help you and your store 😊
Have a great weekend!
Nafih
I found this app to be very useful. Helps to scale my sales by showcasing real user reviews. Thanks to the Team. Good luck guys!
Thank you so much for your kind review. We appreciate it. Please feel free to contact is if you need any help?
Have a great weekend!
Nafih
This Crash Course is SOOO informative! I always knew I should be doing more with my kitchen, but just didn't know how and didn't want the hassle of figuring others matters out! Super simple and interactive!
Thank you so much for your kind review. We appreciate it. We are happy to be able to help you and your store 😊
Have a great weekend!
Nafih
Great and clean app. Customer support is outstanding! Fast and good reply. Nice job! Hope to get some more reviews :D
Thank you for your kind review. We appreciate it. We are happy to be able to help you and your store 😊
Have a great day!
Nafih
Amazing experience and very responsive support, set and forget, automatically send WhatsApp messages, it gets you the reviews you deserve!
Thank you so much for your kind words!
Please feel free to contact me at nafih@ecart.chat if you need any help?
Thanks,
Nafih C
Not user-friendly at all. The dashboard of the app could've been more detailed. The businesses should have more control over the messages that are being sent to their customers.
Great app! This app really helps you get reviews fast as everyone uses Whatsapp so the customer doesn't have to open anything extra.
This app is free to install but to send messages it charges a nominal fee depending on your region!
Overall its a great and easy app to use and install!
Even the developer got in touch for some doubts that I had with the app. Great team. Must try app!
Thank you for your kind review. We appreciate it. We are happy to be able to help you and your store 😊
Have a great weekend!
Nafih
Nowadays whatsapp is being trusted more than emails which make this app a game changer in the market. Customers responds quickly on whatsapp. Best support from founder. Recommended.
Thank you so much for your kind words!
Please feel free to contact me at nafih@ecart.chat if you need any help?
Thanks,
Nafih
The app that I am looking for! This app has its own uniqueness. It helps to collect reviews automatically. It saved up my time and energy. Customer Service 5 Star 5 Star 5 Star!
Thank you so much for your kind words! I checked your Store it really awesome!
Please feel free to reach out to us if you need any help
Have a great day!
Cheers,
Nafih C
Wow! This is what we were looking for. Excellent for your business. This will surely gonna boost your review game and sale as well.
Thank you so much for your kind words!
Please feel free to contact me at nafih@ecart.chat if you need any help?
Thanks,
Nafih
I found this app to be very useful. Helps to scale my sales by showcasing real user reviews. Thanks to the Team. Good luck guys!
Thank you so much for your review and kind words 😊
We look forward to making the app even better and more useful
Cheers,
Nafih
Definitely 5 stars !!!
After trying some other apps on product reviews, I find this app is the best of value and easy to use. Saw a considerable uptick in the number of buyers who came back to add a review.
Excellent price / quality ratio.
And finally, every time I have submitted a request, the support team have responded in a couple hours maximum and resolve the issue quickly. I could not be more impressed with this app . And a Special thanks to Nafih for promptly resolving my questions.
Good luck guys.