Wonderment

Order Tracking. Klaviyo Integration. Aftership Alternative.

Free plan available. Additional charges may apply.

Key values section

Prevent WISMO Support Tickets

No more "where's my stuff?" support requests. Proactively alert customers about delayed or lost shipments to improve customer satisfaction.

Send Automated Shipping Alerts

Send branded shipping update notifications from Klaviyo, Postscript, Slack and more for a better customer experience and precise flow logic.

Complete Order Visibility

Arm your support team with real-time reports and order lookup. Identify stalled shipments, shipping errors and lost packages, instantly.

Wonderment

Wonderment

Create a Better Customer Experience with Proactive Order Tracking

Consumers check the status of their order four times, on average, until it’s delivered.

When packages look as if they’ve stopped moving, going in the wrong direction, or get lost during last-mile shipping, this results in frustrated customers, extra WISMO support tickets, and higher costs to your business. Although shipment delays & delivery exceptions are out of your control, it’s still a reflection of your brand.

Often, a merchant won’t know about a stalled package until the customer reaches out to support the status of their order, which is not an ideal situation.

Wonderment proactively identifies stalled packages so you can follow up with your customers before they write into support. Rather than waiting for customers to report the problem and lose goodwill to escalation, we enable you to proactively.

Get Ahead of Shipping Delays

Shipping delays have been a constant headache for eCommerce companies this year. Get ahead of 2021 BFCM and Christmas season by better managing customer expectations and communications around shipping issues.

Proactive communication around delay orders:

  • reduces customer anxiety
  • eliminates high ticket volume
  • helps you stay in positive communication with your customers
  • creates a better post-purchase experience, increasing customer loyalty

Prevent "Where's My Order" Tickets

Most package tracking apps notify customers when an order has shipped and has been delivered, which is great, but not much else in between, which is what causes the majority of “where is my order?” emails to support.

Providing proactive communication around shipping problems is important for any eCommerce business and Shopify Seller, and critical for those who provide perishable or essential supplies, or subscriptions.

Great for Operations, Support, Customer Service (CS/CC/CX), or Marketing teams.

Features

  • Real-time reporting on the health of your shipments
  • Track order status to know which orders haven’t moved or are at risk of late delivery
  • Add a branded Package Lookup Page and an Order Tracking Page to your store
  • Use your tracking page for upsells & add some extra sales every day
  • Share/integrate tracking links (i.e., your tracking page URL) anywhere you want
  • Send automated shipping notifications (aka shipping status alerts) via email or SMS
  • Trigger product reviews only after an order has been delivered via JudgeMe, Stamped, Okendo, Loox, & Junip
  • Integrates with Klaviyo, Attentive, Gorgias, Postscript, Voyage SMS, Shopify Flow, Zapier, and Slack
  • Supports USPS, UPS, FedEx, DHL, OnTrac, Australia Post, Canada Post, Royal Mail, and 80+ carriers in the United States, Canada, Europe, and Australia

Launch date

Integrates with

  • Klaviyo
  • Gorgias
  • Postscript
  • Slack
  • Reviews Platforms
  • Attentive
Wonderment

Wonderment

Create a Better Customer Experience with Proactive Order Tracking

Consumers check the status of their order four times, on average, until it’s delivered.

When packages look as if they’ve stopped moving, going in the wrong direction, or get lost during last-mile shipping, this results in frustrated customers, extra WISMO support tickets, and higher costs to your business. Although shipment delays & delivery exceptions are out of your control, it’s still a reflection of your brand.

Often, a merchant won’t know about a stalled package until the customer reaches out to support the status of their order, which is not an ideal situation.

Wonderment proactively identifies stalled packages so you can follow up with your customers before they write into support. Rather than waiting for customers to report the problem and lose goodwill to escalation, we enable you to proactively.

Get Ahead of Shipping Delays

Shipping delays have been a constant headache for eCommerce companies this year. Get ahead of 2021 BFCM and Christmas season by better managing customer expectations and communications around shipping issues.

Proactive communication around delay orders:

  • reduces customer anxiety
  • eliminates high ticket volume
  • helps you stay in positive communication with your customers
  • creates a better post-purchase experience, increasing customer loyalty

Prevent "Where's My Order" Tickets

Most package tracking apps notify customers when an order has shipped and has been delivered, which is great, but not much else in between, which is what causes the majority of “where is my order?” emails to support.

Providing proactive communication around shipping problems is important for any eCommerce business and Shopify Seller, and critical for those who provide perishable or essential supplies, or subscriptions.

Great for Operations, Support, Customer Service (CS/CC/CX), or Marketing teams.

Features

  • Real-time reporting on the health of your shipments
  • Track order status to know which orders haven’t moved or are at risk of late delivery
  • Add a branded Package Lookup Page and an Order Tracking Page to your store
  • Use your tracking page for upsells & add some extra sales every day
  • Share/integrate tracking links (i.e., your tracking page URL) anywhere you want
  • Send automated shipping notifications (aka shipping status alerts) via email or SMS
  • Trigger product reviews only after an order has been delivered via JudgeMe, Stamped, Okendo, Loox, & Junip
  • Integrates with Klaviyo, Attentive, Gorgias, Postscript, Voyage SMS, Shopify Flow, Zapier, and Slack
  • Supports USPS, UPS, FedEx, DHL, OnTrac, Australia Post, Canada Post, Royal Mail, and 80+ carriers in the United States, Canada, Europe, and Australia

Launch date

Integrates with

  • Klaviyo
  • Gorgias
  • Postscript
  • Slack
  • Reviews Platforms
  • Attentive

Free Plan

Free

  • Track up to 500 orders/month for free
  • Universal dashboard
  • Detailed tracking history
  • Reporting

Premium Plan

$100/month

4 cents per shipment beyond 4000 shipments/month.

  • Klaviyo Integration and Flow Setup
  • Advanced Reporting
  • SMS Integration
  • Shopify Flow & Webhooks
  • Gorgias Integration
  • Branded Tracking Page

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
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  • 3 of 5 stars
    0% of ratings are 3 stars
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  • 2 of 5 stars
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  • 1 of 5 stars
    0% of ratings are 1 stars
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Uqora

Location United States

Not only are the Wonderment functions easy to use and super insightful to better understand tracking trends for our customers, but the customer support we've received from Jess is FANTASTIC! Makes all the difference.

VM Aquatics

Fantastic app with incredible support. Very fast to respond to questions and they really can't do enough to help.
One of very few order tracking apps that works well with Royal Mail.
I strongly recommend giving Where's My Order a try!

Jones Road

There is absolutely no excuse for not going above and beyond for your customers and providing a wonderful, on brand post purchase experience. So many brands stop putting forth effort when they acquire a customer, but that's when the real work starts. Wonderment has been huge in helping us keep our customers updated with their order, and has always reduced our cx tickets. As a plus, the onboarding is excellent and the entire team is top notch.

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