Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust functionality, user-friendly interface, and fair pricing. It's ideal for businesses with tiered pricing models or those building a B2B store, offering two styles - B2B and a dedicated wholesale section. The app integrates retail and wholesale into one Shopify store and is compatible with other apps. Merchants commend the support team for their quick and knowledgeable assistance. Features include separate customer management, volume discounts, and coupon issuance, with a customizable sign-up form. It's also noted for improving workflows, saving time, and providing a professional-looking wholesale store.

December 23, 2021

The support is terrible. If it works for you on the first go around, then great but if you need any help beyond that expect to wait days on end with very little to no communication. Seems like a good app, but the support is absolutely TERRIBLE! If you like to have good customer support - stay far away from this one.

11Bravos.com
United States
14 days using the app
December 23, 2020

There is little support for this app. Have tried to schedule demos and even meetings but nobody turns up on the other end. Their support only works 3 days a week.

Avenue 4 Paws
Singapore
7 days using the app
March 18, 2022

This app on premise offers everything we want however we experienced some issues after starting our trial. We invited a staff member as per instructions but did not hear nothing for some days, when we managed to get the installation completed the installer had reversed changes we had made on our theme. Eventually I got notice the install was completed and those changes were reverted on the theme they were working on but unfortunately the theme did not reflect those changes and the wholesale app still did not work.

2Petalrose
United Kingdom
6 days using the app
Wholesale Helper replied April 5, 2022

We do acknowledge the initial integration request slipped through the cracks and took additional time.

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We will use the feedback to make ourselves better.

We would like to clarify that our team always creates a backup copy of the theme for integration. Also, the team keeps the pre-integrated theme published, giving you the opportunity to check the integrated one first before publishing it. This is part of our onboarding process.

The file change was because of the third-party app "Fast Bundle" that we found in the pre-integrated theme. It may have been added while our team was working on the integration. Some apps automatically add code when you open the app.

We spend a lot of time comparing files and got back with the cause of the problem. Wholesale Pricing Discount app had nothing to do with the changes in the file; it was a third-party app.

We always try to ensure merchants get the smoothest product experience. Our small team spends a lot of time and effort to meet the merchant's requirements.

If we can help any way in the future, just let us know at themes@wholesalehelper.io

March 31, 2021

The service is shocking!!! I installed the app and quickly realised it wasn't for me. I've been trying for the past 2 days to get them to remove code left behind when I uninstalled the app. I get through to an agent. they message me and want me to try. I didn't have a backup. I have explained that we "DESPERATELY" need the code removing and still nothing. I've explained that it needs removing ASAP but as I say the service is terrible and nothing has happened apart from sending me a collaboration request.

Fox & Wolf
Spain
About 9 hours using the app