Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust functionality, including managing pricing tiers and custom pricing for wholesale customers. It's praised for efficiently handling large catalogs and integrating seamlessly with other apps. The user-friendly interface is accessible for non-technical users. Merchants value its ability to manage complex pricing schedules and provide a separate wholesale section. The support team is often commended for their quick responses, technical expertise, and custom solutions.

Edited May 18, 2023

UPDATE: They have been a great help providing work arounds and customizations. Most of this should be native app options and great to hear that these features are on their development list. 4 stars now with the customizations however be ready to request help again if you ever update your theme as the custom code will likely be lost. For those new to Shopify, you will eventually need to update your theme.
ORIGINAL REVIEW: A bit painful so far compared to other wholesale apps.
1. You can't select what products to offer you customers, it your whole store. There is a workaround using another app from same developer to hide products however this then leaves large gaps in your products and other issues.
2. No option to sort your products manually, they are a mess. Only option for best selling, price, alphabetical. Shopify is smart enough to allow manual product sorting, need that feature in the wholesale portal
3. No option to set product image sizes, they are huge
4. To hide standard checkout for your net term customers requires special code
5. Customer tags push to orders as order tags. This makes no sense, some of our customers have tags for other reasons not relevant to the order. This feature needs a toggle. Some customers have 6-8 tags, if they order all the tags push to order tags. Not good

Rusty Dog Coffee
United States
3 days using the app
February 17, 2023

App does a great job of helping our Wholesale customers see their pricing when they build carts and check out. Straightforward set up on our end and very responsive helpful team when we've had issues. The Vendor Login portal does not integrate well with our site (the display of product photos and descriptions was not good) so we have opted not to use that featue. The new vendor signup form worked well to capture new Wholesale customer details but we didn't like how it looked and ended up creating our own. So the app has proved essential for our online business, provides a good experience for shoppers but there is room for improvement within the app.

Intelligent Controls
United States
8 months using the app
Wholesale Helper replied July 6, 2023

Glad you are liking our app!

We have updated the new vendor sign up form design :).

Let us know if you have any questions.

Edited July 20, 2023

UPDATE: They worked with me to help fix my theme. I am grateful that they changed the code back so my customers could check out.

I am pretty sure when I uninstalled this program, it broke the theme for my store. Super fun times, my customers haven't been able to check out normally.

United States
3 months using the app
Wholesale Helper replied July 24, 2023

Glad to get you on the right track!

Let us know if you need anything in the future :)

- Wholesale Helper Support Team

Edited June 29, 2023

Initially had struggles with setting up the app but received a 1/1 call with screen share tutorial to fix everything. Step by step guide through helped a lot, thank you. This app now fulfills all of our requirements and is a great addition for any wholesalers.

American Dance Supply
United States
10 months using the app
March 20, 2023

Very fast support team! I had an error code on a client's website and they solved it within 2min. Thanks guys! Much appreciated :-)

Almost 2 years using the app
December 19, 2022

The design is simple and easy to understand. Above all, I am relieved by the kind support and the quickness to clear problems.

CUI_TUI-E discs&tapes
4 months using the app
Edited April 16, 2021

While we ultimately decided to use a different solution for wholesale pricing, for simplicity sake; the support team was very helpful in trying to assist us in resolving our issues.

It's Scrapicated, LLC
United States
9 months using the app
March 26, 2021

Just kicked off our store this week. Having to use 3 apps to get our rather simple needs to work. Yet, it seems to work well. Had a couple issues with set-up that app folks agreed they are aware of and are fixing. Not big deals and easy work-arounds. Customer service has been darn good. So 4 stars for now. And hopefully 5 soon.

United States
3 months using the app
December 17, 2020

I have not tested the app for a very long time. But it looks good so far. Some changes to fit into our theme. But very good customer service who are very quick to respond and make the changes we need. B+

ZINQ Norge
4 months using the app
Edited February 5, 2021

very helpful support. they are very present. very helpful app for developing wholesale business. thank you

Museum Shop Italy
2 months using the app