Reviews (905)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value by up to 20% through its customizable product bundles presented as variant choices. The app is praised for its seamless integration with platforms like Gempages, bulk editing capabilities, and the ability to customize bundles without discount codes. Merchants also appreciate the reliable performance and exceptional multilingual customer support, which is quick to assist with customizations and technical issues.

April 24, 2023

Great support and nice customisation

Aphrodi
Germany
About 1 hour using the app
March 28, 2023

Great APP! Replaces the default ATC button and you can style it however you want! No other app does this!

quanoloshop
United States
About 1 hour using the app
May 14, 2022

I have never seen such a pathetic customer support ever on any Shopify App. The guys is literally reading all the messages and not willing to reply to our queries.

Melangebox India
India
About 24 hours using the app
Mat De Sousa replied May 15, 2022

Hello!

Sorry for the experience you faced

When we received your message we had 21 messages on support, we were replying to everyone

You say we saw your messages but we didn't, or we clicked not on purpose, we were just replying to people who sent messages earlier

We replied to your messages before seeing this review and we started to dig into your problem, we even had a conversation together

You then just uninstalled the app without any warning. We don't have anything about the fact you uninstalled the app but saying our support is bad with such bad words isn't true. Especially when support is our main priority

Anyway, sorry for the experience you had! Have a great day

August 7, 2023

The Wide Bundles is a game-changer for e-commerce, enabling businesses to effortlessly create and offer enticing product bundles. With its user-friendly interface and seamless integration, Wide Bundle empowers merchants to boost sales and enhance customer satisfaction by providing attractive bundled offerings, all while backed by exceptional customer support.

Nevidjeno Shop
Serbia
About 1 hour using the app
Edited August 15, 2020

L'application a fait sauter littéralement toutes mes variables (alors qu'il y en avait 75)... Même en désactivant l'application rien ne passe. Même en supprimant l'application. C'est quoi ça ?

Edit: Je voulais pas mettre une étoile mais ça m'a vraiment énervé de voir 75 variantes + SKU sauter.
Il y aurait du y avoir un message avertissant de la suppression des variables...

Ambre
France
21 minutes using the app
Mat De Sousa replied August 15, 2020

Bonjour, désolé de l'apprendre

C'est le concept même de l'application, il faut retirer les variantes pour les remplacer et les faire fonctionner avec WideBundle

Pourquoi n'avez-vous pas gardé WideBundle? Quel etait le problème je peux surement vous aider

Edited December 23, 2022

Hello, it is not at all possible to see where I can cancel the test phase? I've already clicked through. But I can't find anything.

Dianasells
Germany
About 9 hours using the app
October 19, 2020

Awesome. Customer service is excellent. All my issues were solved in under 24hours. Nothing much to say about the app itself, works perfectly, integrate perfectly.

Sweep
France
15 minutes using the app
December 20, 2021

The App doesn't work as it doesn't load my store's products. I contacted support and no one was able to resolve my issue. I'm using Conversion BEar that seems to be doing the job.

Easy Whim
United States
About 4 hours using the app
Mat De Sousa replied December 20, 2021

Hello, I'm Mat, founder of WideBundle

My team didn't tell me about that, we fix every bugs, we'll get into your bug and fix that

October 20, 2022

Magnifique application, augmente clairement la conversion sur la boutique. Le support est très réactif et apporte solution à tout genre de problème ou bug. Merci !

Essence Botanique
Switzerland
2 minutes using the app
February 20, 2023

Vraiment dommage qu'on ne puisse pas ajouter plus d'options dans les offres (max 2) pour des shops qui ont beaucoup de produits cst pas top... et en plus ne peut pas pouvoir faire différentes nombres de variantes dans la même offre cst très problématique et réduit trop les possibilités

Raid-wood-website
France
About 1 hour using the app
Mat De Sousa replied February 20, 2023

Hello! C'est Mat

Merci pour ton feedback, effectivement ces limites que tu décris ne viennent malheureusement pas de nous mais de Shopify qui nous empêche de faire ce que l'on aimerait

Donc au final on est aussi impacté par ces blocages que toi qui ne dépendent pas de nous mais de la plateforme

J'ai vu également que ta boutique était implanté pas très loin de chez moi (95) ! N'hésite pas à me contacter moi ou la page WideBundle sur Facebook pour discuter de ces limites !

Encore désolé pour l'expérience !

Mat