Wiio Dropshipping Fulfillment

I had a really bad experience relating to the order that I had. The only help I was able to get was from customer service Cherry, who helped me get it sorted. Overall about the app so far I don't have a really good opinion. It is easy to choose the product, get it connected to your store, but when you actually get an order the problem begun. You need a quote from an agent, and there is none assigned to you until you don't have more than five orders. So if you are new, beware, be patient and know what you want. If my experience gets better, I might actually leave a better review...

I’ve been using Wiio for years, and it’s been a total game-changer for my e-commerce business. The app runs smoothly, fulfillment is fast and reliable, and the integration with Shopify is flawless.

A special thanks to my amazing agents, Derrick and Stella — they’ve been with me for years, always responsive, professional, and simply a pleasure to work with. Their support makes everything effortless.

Highly recommend Wiio to anyone serious about scaling their store!

My agent was too busy to respond back to me. I literally have basic things like "can you edit the price for this order" or "customer reported damaged product" and basically I am waiting for over a week now to get a response back. When i contact the support chat via wiio.io I get "I urged your agent, he will respond back SOON", yeah it's been soon for over a week now and my orders keep flowing in, prices are not quoted properly, I have damaged orders and there is literally no one to deal with that. On top of that all orders are being shipped 1 week after paid. They don't urge orders they are delaying them. I have orders literally paid and shipped 1 week after the payment is made which is ridicilous. Additionally quantity discounts are a myth - they give me $1-2 discount for every additional unit and if customers order 3-4 I get only $4 off the COGS. When I used wiio in 2022 I never experienced these issues and agents were responsive and always there to support you. Now it turned out to be a complete joke, you can't scale, you can't get quoted, you can't get 15 minutes a week from your agent to simply have the same vision of everything. Will be switching to something different, it's crazy way to treat your customers and on top of that we as a businesses are the one who takes the damage of your incompetence and lack of action.