Wiio Dropshipping Fulfillment

I had a really bad experience relating to the order that I had. The only help I was able to get was from customer service Cherry, who helped me get it sorted. Overall about the app so far I don't have a really good opinion. It is easy to choose the product, get it connected to your store, but when you actually get an order the problem begun. You need a quote from an agent, and there is none assigned to you until you don't have more than five orders. So if you are new, beware, be patient and know what you want. If my experience gets better, I might actually leave a better review...

I’ve been using Wiio for years, and it’s been a total game-changer for my e-commerce business. The app runs smoothly, fulfillment is fast and reliable, and the integration with Shopify is flawless.

A special thanks to my amazing agents, Derrick and Stella — they’ve been with me for years, always responsive, professional, and simply a pleasure to work with. Their support makes everything effortless.

Highly recommend Wiio to anyone serious about scaling their store!

I was initially very frustrated, after my first conversation with my assigned agent, everything was “set up,” but was setup inncorrectly apparently. When I reached out for help via online chat, the online support team often gave responses that didn’t address my concerns, which added to my disappointment, or redirected even basic sales questions they should have covered.

That said, the agent I originally spoke with has been wonderful. Once they stepped back in, they were incredibly helpful and supportive, which really turned things around for me. Because of their effort and care, I’m happily updating this to three stars. I still hope the overall online support experience will improve, but I’m grateful for the agent who went above and beyond to assist me.

I will update the review once i have worked with them and get feedback from clients regarding everything. For now it is mid range and i think that is fair as it took almost 3 weeks to get a full understanding.

My agent was too busy to respond back to me. I literally have basic things like "can you edit the price for this order" or "customer reported damaged product" and basically I am waiting for over a week now to get a response back. When i contact the support chat via wiio.io I get "I urged your agent, he will respond back SOON", yeah it's been soon for over a week now and my orders keep flowing in, prices are not quoted properly, I have damaged orders and there is literally no one to deal with that. On top of that all orders are being shipped 1 week after paid. They don't urge orders they are delaying them. I have orders literally paid and shipped 1 week after the payment is made which is ridicilous. Additionally quantity discounts are a myth - they give me $1-2 discount for every additional unit and if customers order 3-4 I get only $4 off the COGS. When I used wiio in 2022 I never experienced these issues and agents were responsive and always there to support you. Now it turned out to be a complete joke, you can't scale, you can't get quoted, you can't get 15 minutes a week from your agent to simply have the same vision of everything. Will be switching to something different, it's crazy way to treat your customers and on top of that we as a businesses are the one who takes the damage of your incompetence and lack of action.

poor customer service. They saw my inbox but no one responded. Waiting for the update for a long time even I have been using their app for years.

I would recommend WIIO, their agents respond quickly and provide good prices with fast shipping.

Can't install the app without giving my SKYPE??? What a joke

2nd January Update: Wiio Dropshipping are scum bag A&$## Ho&&s and they should be ashamed of themselves for not delivering the products inspite of 50-60 days and paypal has charged me for 3 cases so far and took away my money.
These are scammers - be aware merchants ..dont trade with these guys. Even Shopify partners team is unable to stop my loss and get response from these f$#$s . stay away from these pigs. Reply to the response received from Wiio: I dont want to waste my time and my customers time - i seriously dont like the pricing and also you guys cheat on shipping and now you changed the timelines.your timelines sucks and your prices also suck..just stay away from me and please deliver the existing orders or refund the money for not delivering them on time as i am fed up with your services. Your people are kind but being kind does not reflect those in terms of services and productivity. ------------------------------------- Worst dropshipping service so far and never go with them as the timelines what they show and the real time what it takes to deliver is next to ali express. atleast ali express is better because they charge you less for shipping but these guys and their company is a scam ..so be aware of them. i have been hit by every customer till date for which i have placed orders and none of them have been delivered in time. I have escalated this matter to Shopify partners against the concerned agent and wiio services overall. Never ever do dropshipping with them and mark my words you will be at loss ..even 1 star is more for them but since i need mark something and hence i am doing it. once all my orders are delivered so far or refunded dur to delay i will immediately delete the app from shopify. They dont feel accountable,responsible and also not attentive at times in terms of pricing. stay away from these scammers..

Slow delivery and slow reply. Waiting too long to get the reply from them. Can't scale the business with them. The quality of the product too bad.

I have been using Wiio's service, the interface is very easy to use and they always provide great service, before and after sales! thumbs up!