Winback: SMS Marketing , 88 reviews
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Being in the UK, the SMS rates are higher than US. But this app has the lowest rates we found for the UK (cheaper than smsbump and postscript). We only use it for abandoned checkouts because of the UK costs. But it's still a very good ROI, getting us 60+ sales per month. It's simple and it works. And you just set it and forget it.
Hi MADEBYSUNDAY.COM,
Thank you for sharing your positive experience with our app, especially regarding our competitive SMS rates for the UK market. We're glad to hear that our simple, effective solution has been providing a good ROI for your business. If you ever need assistance or have questions, don't hesitate to get in touch.
Best wishes,
Gabriel
Very helpful team. Easy to use. Staff keeps in touch. They will update you via email about your progress.
Thanks for your review! Here are some suggestions to your messages and settings: https://www.loom.com/share/786855c4c5c4460880a2647ec6d4fa1b
Great app. Very easy to use and very easy initial setup. Sms are way more effective than emails in recovering abandoned carts and checkouts. Very responsive developer.
Thanks for the review Mattia. Here are some tips to get even more out of SMS: https://www.loom.com/share/464eaf2d0ecc4efb933f552714774916
SMS marketing has been the BEST! They are quick to your emails and responses, also provides feedback on how to help with your conversion rates! This has been one of the best SMS texting programs we have found!
Hi Mama llama's Barn,
We're delighted to know that our SMS marketing app has been the best for you! Our team is always here to provide quick responses and helpful feedback on your conversion rates. Thank you for your kind words, and if you ever need any support, we're just an email away.
All the best,
Gabriel
Winback SMS marketing is one of those apps that pays for itself and far beyond. If you don't install this app, you're simply leaving money on the table! With most email providers segmenting incoming emails into a "promotions" folder, email marketing is in decline. If you truly want to effectively recapture checkout abandoners or market to past customer, SMS marketing is the most direct way of doing so. Which Winback does all automatically. One of my top 5 favourite apps for my store.
Thank you Sam!
I realized I forgot to reply to one of your questions in our email about abandoned browsers.
The mobile popup gets triggered up to 60 seconds of looking at a product. So it's not like any visitor gets the discount. They have to be actively reading about the product for 60 seconds on their phone.
And then with 2 quick taps, the shopper can get a discount code texted to them to buy the product they’re browsing.
The reason this is so effective is that if they don't buy, the abandoned cart message sequence kicks in to remind them of the exact product they were looking at.
But I understand if you don't want to use the abandoned browser feature if you don't want to give out discount codes. You can just stick with the abandoned checkouts like you have, and you'll continue to get great results :)
Downloaded the app a few months ago and helped me recover a good amount of sales. I do recommend the app!
Thanks for your review. The sales were made just by recovering abandoned carts. If you use our signature feature (winback), you'll get twice as many sales from the app!
The winback sequence is a series of messages that get sent after the purchase as a follow-up. And just like abandoned cart messages, the sequence stops if the customer comes back to purchase again.
Can I turn it on for you?
This is one of the best marketing automation softwares! This app has allowed us to scale our SMS marketing completely hands-free.
Thanks for your review. I made a screencast with some suggestions for your message settings: https://www.loom.com/share/0df9e6a5b0fe49cb8a391277cb0396b6
Great app, made me a lot of money. will continue to use this app in the future. very simple to use.
Thanks so much for your review. I hope you don't mind me sharing that the app made $60K for you in the 2 months that you've had it!
I wish we can make a case study of how you're using the app because you're obviously killing it with SMS! Regardless I do have a couple suggestions for you to optimize it even further...
In addition to what I told you about the product images in your abandoned cart messages, let me also suggest turning on abandoned browsers. Right now you're just messaging people who abandoned a checkout. But the majority of your visitors won't even add to their carts. You can reach these visitors with a mobile popup.
It can get triggered after 60 seconds of looking at a product. With 2 quick taps, the shopper can get a discount code texted to them to buy the product they’re browsing. The message is fully customized, so the shopper thinks this you're giving him a discount for this exact product he was considering.
And if they don't buy, the abandoned cart message sequence kicks in to remind him of the precise product he was looking at!
It's super-effective in getting visitors at the top of the funnel. In fact, I wouldn't be surprised if you start getting more sales from abandoned browsers than from abandoned checkouts.
This app is awesome and a great addition to my shop. I get to respond to follow up texts from my customers and hear what they had to say on their purchases. Joe is also very reachable and a great help!
Thanks for your kind review :) Here's a screencast I made for you with some suggestions on how to get more out of the app: https://www.loom.com/share/035b87ee48124aa39d9074ae882dafa1
Been using this app for a few days and my results have been GREAT! App installed and was up and running within a couple minutes. Joe is always super helpful. Customers actually see texts as opposed to emails getting lost in their spam folder.
Thanks Adrienne!
Your ROI is so good, I hope you don't mind me sharing that you're getting more than a 100X return on what you're spending on Winback!