Reviews (90)

Overall rating
3.4
Counts per rating level
  • 83% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 14% of ratings are 1 stars
Edited July 13, 2024

(READ 2024 UPDATE BELOW)
Amazing App! Definitely going to be investing more in this app than emails. I am a small biz and since September I've made over $7,000 (close to $8,000!) in reclaimed sales from this app alone! Easy to send campaigns and respond directly to your customers concerns. Sent a recent campaign to customers who never purchased before and the return has been AMAZING! Joe is quick to respond to any questions and even hop on a fast zoom call full of advice! If you're looking for an app to text - LOOK NO FURTHER. Seriously the best investment that has paid for itself a thousand times over by now. Thanks Winback & Joe!

2024 UPDATE: HORRIBLE! DO NOT use this service do not expect any assistance with help. For the holiday season my SMS sent to only HALF of my subscribers costing me thousands in sales. They kept telling me they were looking into it and it was fixed and each time was the same issue. This went on for 4 months, I requested reimbursement for 3 months, should have been 4 since I didn't use an entire month, and they keep saying they are escalting the issues and that they have fixed them but it still only would send to half my subscribers. The interesting part was they were saying it was a carrier update- I have my personal number on the subscriber list, out of 4 campaigns my number had a SMS delivered one time- the second one, so if it was a carrier update it should never be delivered to my number. This leads me to believe it was an internal issue. They do not reply anymore and they do not assist. DO NOT USE THIS SERVICE!!!!

Booty Scrunch Mami
United States
Over 3 years using the app
Winback replied April 3, 2023

Hi Booty Scrunch Mami,

We're absolutely thrilled to hear about your success with our app and the impressive reclaimed sales figures! It's great to know that our easy-to-use features and responsive support have made a difference for your small business. Thank you for your kind words, and if you ever need any help, just let us know.

Best regards,
Gabriel

February 18, 2020

Wauuu... this App is a MUST! Awesome and ROI is more then 20x when you are using all provided features!

GT collection
Slovenia
3 months using the app
Winback replied February 24, 2020

Thanks so much Gasper. I just checked your account and saw that you're not sending a 2nd or 3rd winback message. These are very effective in driving repeat purchases, and they will only be sent if the customer doesn't come back to buy in 90 days (or however long you set it for)

I gave you 100 extra message credits so you can try this out :) I'm positive your ROI will be much higher than 20X if you do!

August 18, 2020

Fantastic customer service helping us get setup. They loaded in our existing data so that we can start sending campaigns to our 3000 subscribers. SMS is the future of marketing and this app makes it so easy (too easy!) to get started :)

Matsidiso South Africa
South Africa
3 months using the app
Winback replied April 3, 2023

Hi Matsidiso,

Thank you for your fantastic review! We're delighted that our app has made SMS marketing easy for you and that our customer service has been helpful during your setup process. If you have any questions or need assistance, please don't hesitate to reach out!

Warm regards,
Gabriel

August 11, 2020

As I was looking for an alternative for SMS Bump - I came across Winback - Now it handles all my Abandoned Cart flows and SMS campaigns!
It's Fantastic!
What is great about this particular SMS app is that Joe is always extremly helpful and replies to any questions I have in minutes!
Highly recommend this app!
By far the best ROI app that you can have on your store!
Text marketing for the win!

MindBand
United Kingdom
3 months using the app
Winback replied August 11, 2020

Thanks for your review Pete! It especially means a lot because you tried SMSBump and decided to keep our app :)

I made a 2-min screencast for you to give you a couple quick suggestions to get even more out of Winback SMS: https://www.loom.com/share/a454c5a71420407e9dd20b6bf68da235

February 11, 2020

We've been using this app since the beginning of our store and it works wonders! Very profitable and top-notch customer service from Joe!

Mon Kalimba
Australia
3 months using the app
Winback replied February 11, 2020

Thanks Chris!

And thank you for your referrals to other merchants. Happy to set up some sort of affiliate referral program for you if you're interested

February 20, 2020

excellent APP, even better customer service,
its worth it, you wont regret getting this app, its a must for almost all stores.
big thanks to Joe he was great help, answered all my questions and concerns.

EverAndMore
United Arab Emirates
2 months using the app
Winback replied February 24, 2020

I'm glad the app is doing so well for your store. Especially because you're selling to non-American customers. SMS is more expensive outside of US and Canada, but you have proven the ROI is still amazing. Just gave you 100 extra message credits as a thank-you :)

I see your winback messages are scheduled to go out in March. So your sales so far are just from abandoned cart messages, which is great! Once those scheduled winback messages go out, you'll get more repeat buyers than you've ever had :)

Also, can't wait for you to try campaigns too. You have some interesting segments like customers in Qatar who have never used a discount code

June 2, 2020

This app is very easy to use. Customer support is great. I recommand to anyone that want to increase monthly sales.

Lil Lady Shoes
United States
About 2 months using the app
Winback replied June 5, 2020

Thanks for your recommendation. Hope you don't mind me adding that you're seeing a tremendous 39X ROI in the last month.

And great to see you sending campaigns to your subscribers regularly.

February 11, 2020

I love the fact that we get answers from the customers and we can actually reply back to increase conversions. This app has been doing amazingly for us and we love the "Campaign" feature. Worth 7 stars.

Sweet Kalimba
Australia
About 2 months using the app
Winback replied February 14, 2020

Thank you so much! Campaigns are indeed powerful given the 85% open rates.

ps. we are working on the product-level segmentation for the winback campaigns you suggested. I'll send you a note when it's ready :)

March 26, 2022

This used to be an excellent app and I used it for several years successfully, but around March 2022 it completely changed, the dashboard changed, I stopped receiving notifications when customers replied to messages, so they ended up being unreplied to. Chat support replies also weren't sent to my email so I didn't know when support had replied. Something has become seriously broken with this app and I can no longer recommend it. Too bad as it was very effective before it was changed.

Emu Joy
United States
About 2 years using the app
Winback replied April 3, 2023

Hi Emu Joy,

We apologize for any inconvenience caused by the changes to our app. We understand the importance of keeping our users informed and providing prompt support, and we worked to address these issues.

Please reach out to me at gabriel@winback.com so we can discuss how to make it up to you.

We value your feedback and want to ensure that our app meets your needs and expectations.

Best regards,
Gabriel

June 4, 2020

I really like this app! it's easy and worthed, Amazing customer service! Definitely the best most affordable app for getting back lost customers with approx 56X ROI <3

TakingDeal
Morocco
About 2 months using the app
Winback replied June 5, 2020

Thanks for mentioning your ROI. What's great is that you're only sending SMS messages to abandoned checkouts. If you sent out other messages like abandoned browsers, winbacks, etc, you'll get even more sales. Lots of upside for you!