Winback: SMS Marketing , 88 reviews
Refine
-
By rating
App has gotten better. Receiving help from new manager is great. He does a great job of reaching out to the customers, guiding how to use the app to the best of the businesses capability. I'd recommend.
Hi Keisha,
Thank you so much for sharing your feedback with us! It means a lot to hear that you've noticed an improvement in our app, and we're thrilled to hear that our new manager has been helpful in guiding you on how to use it to the best of your business's capability.
We're committed to providing our customers with the best possible experience, so it's great to know that we've met your expectations. We really appreciate your recommendation, and we're excited to continue serving you in the future.
Please don't hesitate to reach out if you have any other feedback or questions. We're always here to help!
Thanks again for your support.
I actually really like the app but, woke up to some unprofessionalism from WinBack who removed the app from my store. Why? Apparently my free account “wasn’t approved.” Believe it or not I actually got an email that they’re “financially unable to support my account”. Good app just don’t get too attached because they do change plans and do not honour what you already have.
UPDATE: Go figure after calling my phone 5 times and begging in email to remove my HONEST REVIEW they turn to deformation. Of course I didn’t pay because the services were free up to 250 messages which I didn’t use.
Joe if you need to feed you family with your app I suggest you do not spam peoples instagrams with a pitty story about your family just for people to change HONEST REVIEWS. Make your business better, leaving petty lies in your review section says more about you then it ever will about me.
But I hope everyone does google MontrealMink.com More traffic, More income
Hi Montreal Mink,
We apologize for any confusion or inconvenience you've experienced with our app and account policies in the past. We want to assure you that Winback is now under new ownership and management, and we are fully committed to providing the best service to our customers.
We'd like to discuss your concerns and find a way to make things right, ensuring that you have a positive experience with our app moving forward. Please feel free to reach out to me at gabriel@winback.com, and we can work together to address any issues and improve your experience.
Thank you for your feedback, and we hope to hear from you soon.
Best regards,
Gabriel
I have used this company's other app for Facebook Messenger and really liked the increase in sales from that. I have only had the Winback app for a few days and already have seen a huge jump in income. Not to mention, Joe is great! He is always there to help and will jump on a Zoom call to go over everything you might need. I'm looking forward to what we do after 30 days.
Thanks John :)
So pleased to see the app make almost 50 sales for you in just a couple weeks! That's as good as the FB Messenger app when everyone had prechecked status. Thanks for all the great feedback and suggestions (ex being able to segment based on collections... we are still working on that one)
3 REASONS NOT TO USE THIS APP: 1. The metrics that are used are totally false. I brought this up to Joe that it makes it seem like the app has brought in a lot more money it actually did and he told me to go use another app instead. The app literally said that I had made a certain amount JUST from the app that month when I hadn't even made that much at all! Insane! 2. Please beware his prices are WAY MORE EXPENSIVE THAN OTHER APPS! I switched to Postscript and I am much happier now and pay a lot less for much better service. Thank you for giving me the suggestion to switch apps, Joe. Great suggestion! 3. He is the only customer service agent so his responses are very slow in comparison to other apps. *All of this was documented via the chat and e-mails.*
Hello, The Dog Mom Club,
It's always sad when someone has a bad experience with us. Let's start to make things right by addressing all issues you brought up:
We use both click-through and read-through attribution, just like all other email apps (like Klaviyo) and SMS tools (like Postscript). All orders we take credit for are tagged in Shopify and can be verified with UTM parameters. Shopify would not allow us to do marketing event attribution through order tags if we were not doing it correctly.
Our prices (0.96c/SMS) are cheaper than Postscript and SMSBump. Anyone can look this up and do a simple cost comparison.
We're a small team, so it may take us a few hours to respond to a ticket. However, once we get to a ticket, we put our best efforts into fixing it as fast as we can.
Please reach out to me at gabriel@winback.com so we can discuss how to make it up to you. We want to ensure your satisfaction and provide the best possible support for your business.
Thank you for your feedback.
I was paying $50 a month plus commission on another app before. I am glad to find this one because its much cheaper and does so much more. And you are in control. Already made an extra $600 from using it in few days. Going to add to my 2nd webstore too. Highly recommend it.
Thank you so much for your review! There are plenty of other good SMS apps out there as you've seen. I think what really sets us apart is our abandoned browser feature which no one else has.
Capturing abandoned browsers (people who never added-to-cart) make up 38% of the sales that SMS has made for you! As a thank-you for posting a review, I'm happy to give you a custom phone number for your abandoned browser messages. Let me know what area code you'd like and I'll try to procure it :)
Update: There was no miscommunication in the email. I checked and verified that winback staff created coupons in my store without permission and sms prompt was on my live site. It is not acceptable to make changes to a business website without permission.
—-
OVERLY AGGRESSIVE!!! They turned on a feature to our live site which tells customers they will receive 10% off if they provide their phone number. Seriously! They just turned it on and sent us a message afterwards informing us. I have never seen such unprofessional and overly aggressive behavior. The app “appears” effective but didn’t do much compared to what the standard free emails do anyway. I was already on the fence about deleting it and then they had the nerve to implement a 10% sale on my site without my permission!!
We emailed you asking you for permission to turn it on, and we showed you what it would look like. We did NOT turn it on for you!
All SMS apps (Postscript, SMSBump, etc) create discount codes on behalf of your store. We do the same thing since but the default is for you to use your own discount codes (or none at all).
This app was helping me but I had to check few more options prior finalizing, they punish you for testing the waters. I have been blocked by these guys, this is really stupid! And this was coz' I had used them on a previous store of mine and had left a great review as well & I was in consistent conversation with them. And they have hard-blocked my IP address, else the current store here never even got to use this app as a result. Had been very patient with you guys, but enough, I had to leave this honest review now, it's been a frustrating experience. I just saw your response to my review, what spam was sent to you, why are you lying? Provide the proof of the spam sent to you please... You lack the capability to keep proper checks & just disturbing genuine customers. And then you say spam! You lack professional sense, that's the reason your growth has staggered, learn to identify what's really spam!
Hi FisherPlay,
Your store was banned from using Winback due to abuse.
It's unfortunate, but we had no choice but to stop them from signing up for another store after their first one was caught sending spam.
Please feel free to contact me directly at gabriel@winback.com if you want to discuss your situation.
Best regards,
Gabriel
Love this app! Simple to use and adds extra revenue to my store. I always recommend this to friends starting Shopify sites.
Hi Sock Mafia,
Thank you for your kind words! We're thrilled to hear that you find our app simple to use and that it's been beneficial for your store. We appreciate your recommendations to friends as well. If you ever need any assistance, don't hesitate to reach out!
Best regards,
Gabriel