Overall rating
3.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
July 16, 2020

ignore all negative reviews, this app is brilliant and Joe is doing his job at its best! Recommending to try it for free first and I can guarantee it will work well!

Wild Game Meat Ltd
United Kingdom
19 days using the app
Winback replied July 17, 2020

Thanks for your review. We only have 1 negative review (from the person below you) who hacked our system to use the app for free for 5 months and is now upset because they're being asked to pay $14/month lol

In regards to our conversations, hope your broadcasts with textmagic go well. It's good you were able to find a cheaper alternative for SMS blasts to the UK. We charge $0.08/message for the UK which should get you a very positive ROI if you just used our app for abandoned cart and winback messages.

But broadcasts to your entire subscriber list can be tricky when you have tens of thousands of subscribers. Let me know if you have any trouble exporting your subscribers

January 29, 2020

This is the only app I'm using and tbh really good so far! Great customer service they reply withing minutes if not hours, very friendly and supportive. They even send me tips which are very useful. Really easy to use. And it works! I've already made a sale with it!

TECH FLEXED
United States
17 days using the app
Winback replied February 2, 2020

Thanks for the review. FYI - we just enabled your 2nd abandoned cart message for you since you turned on country filtering and only sending to US/Canada. Those countries are cheaper to send messages to, and so your free trial is elongated :)

May 19, 2021

This staff is amazing. I am not really tech savvy but this time has already helped me out significantly. I have noticed a huge difference since I have downloaded this app. I highly recommend them.

Bodyshapers Lifestyle
United States
15 days using the app
Winback replied May 20, 2021

We see major potential in your store and products. I'm pumped to really scale this store with you!

May 4, 2020

I have used this company's other app for Facebook Messenger and really liked the increase in sales from that. I have only had the Winback app for a few days and already have seen a huge jump in income. Not to mention, Joe is great! He is always there to help and will jump on a Zoom call to go over everything you might need. I'm looking forward to what we do after 30 days.

CSG Store
United States
8 days using the app
Winback replied May 12, 2020

Thanks John :)

So pleased to see the app make almost 50 sales for you in just a couple weeks! That's as good as the FB Messenger app when everyone had prechecked status. Thanks for all the great feedback and suggestions (ex being able to segment based on collections... we are still working on that one)

April 28, 2020

I was paying $50 a month plus commission on another app before. I am glad to find this one because its much cheaper and does so much more. And you are in control. Already made an extra $600 from using it in few days. Going to add to my 2nd webstore too. Highly recommend it.

GOLDEN GILT
United States
3 days using the app
Winback replied April 30, 2020

Thank you so much for your review! There are plenty of other good SMS apps out there as you've seen. I think what really sets us apart is our abandoned browser feature which no one else has.

Capturing abandoned browsers (people who never added-to-cart) make up 38% of the sales that SMS has made for you! As a thank-you for posting a review, I'm happy to give you a custom phone number for your abandoned browser messages. Let me know what area code you'd like and I'll try to procure it :)

March 30, 2022

Love this app! Simple to use and adds extra revenue to my store. I always recommend this to friends starting Shopify sites.

Sock Mafia
Canada
4 minutes using the app
Winback replied April 3, 2023

Hi Sock Mafia,

Thank you for your kind words! We're thrilled to hear that you find our app simple to use and that it's been beneficial for your store. We appreciate your recommendations to friends as well. If you ever need any assistance, don't hesitate to reach out!

Best regards,
Gabriel