Winback: SMS Marketing , 88 reviews

Overall rating
3.7
Counts per rating level
  • 86% of ratings are 5 stars
    76
  • 1% of ratings are 4 stars
    1
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    1
  • 11% of ratings are 1 stars
    10
Edited October 12, 2022

This app used to be amazing. I am amending my initial 5-star review after having the app in error state for over a month and no response from support. Some staff turnover has clearly occurred, and I have been unable to use the app lately. Text messages are also delayed by many hours so I have customers getting them in the middle of the night, after I scheduled them for late afternoon. I am deleting app after multiple attempts to get support to respond to me.

PlantationBelleBoutique
United States
Over 1 year using the app
Winback replied March 14, 2020

i PlantationBelleBoutique,

We sincerely apologize for the issues you've experienced with our app and the lack of timely support. It's crucial for us to provide excellent service to our customers, and we're truly sorry that we fell short in this instance.

We have taken your feedback to heart and have been working to improve our support system, as well as addressing the technical issues with the app. We would greatly appreciate the opportunity to make things right and help you get the most out of Winback.

Please reach out to me directly at gabriel@winback.com so we can resolve any remaining issues and ensure that your experience with our app is a positive one.

Thank you for your valuable feedback, and we hope to hear from you soon.

Warm regards,
Gabriel

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