Winback SMS Text Marketing

Winback SMS Text Marketing

From $1/month
Rating (3.7)
Reviews
Developer

Highlights

Speed tested
  • Low impact to your online store
Built for your business
  • Use directly in Shopify admin

About this app

Launched

July 24, 2019

Languages

English

Integrates with

T-Mobile, Verizon, AT&T

Create SMS text marketing campaigns like Abandoned Cart, Welcome Series, Upsell, and Back-in-stock.

Using Winback, you can collect phone numbers to build your SMS subscriber list, send personalized SMS text message campaigns, and create SMS automations to welcome subscribers, recover abandoned carts, drive post-purchase upsells, and more. Use our library of pre-built SMS templates & automations to engage customers with personalized SMS messages to drive more sales using Conversational Commerce. Winback automatically handles TCPA compliance for subscriber opt-in/opt-out management for you.

Using Winback, you can collect phone numbers to build your SMS subscriber list, send personalized SMS text message campaigns, and create SMS automations to welcome subscribers, recover abandoned carts, drive post-purchase upsells, and more. Use our library of pre-built SMS templates & automations to engage customers with personalized SMS messages to drive more sales using Conversational Commerce. Winback automatically handles TCPA compliance for subscriber opt-in/opt-out management for you. more
  • Build Your SMS Text Subscriber List using pop-ups, shortcodes & more
  • Create SMS campaigns for Abandoned Carts, Shipping, Upsells, & Back-in-stock.
  • Have 1:1 Text Message Conversations with customers to drive conversational sales

Pricing

50 SMS credits

$1/month

  • Abandoned Checkouts
  • Abandoned browsers
  • Post-purchase follow-up
  • Custom Replies
  • SMS Campaigns
  • Shipping Notifications

3,500 SMS credits

$59/month

  • Abandoned Checkouts
  • Abandoned browsers
  • Post-purchase followup
  • SMS Campaigns
  • Custom Replies
  • Shipping Notifications

50 SMS credits

$1/month

  • Abandoned Checkouts
  • Abandoned browsers
  • Post-purchase follow-up
  • Custom Replies
  • SMS Campaigns
  • Shipping Notifications

3,500 SMS credits

$59/month

  • Abandoned Checkouts
  • Abandoned browsers
  • Post-purchase followup
  • SMS Campaigns
  • Custom Replies
  • Shipping Notifications

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

86 reviews
Overall rating
3.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
December 30, 2022

I installed this app in the summer of 2021 and it was fantastic for a few months as was customer service with "Joe". By January of 2022 (I was and still am on the $179/mo plan and have purchased thousands of extra credits), the delivery rate plummeted and customer service became sparse. I have BEGGED (via the app and email) to have management call me to discuss the issues with the app not delivering despite the count saying 100% (I signed up as have numerous customers just to test it and RARELY receive the texts). The app "takes credit" for sales after texts go out even when those customers verify they did NOT receive the text and thus, their purchase was not at all thanks to Winback. My emails and messages requesting management contact me to fix errors (and surely offer a massive credit) are to date, almost a year later, unreturned. I am very frustrated with the lack of care for a customer who has spent a decent amount of month and who has begged for help. I do not, in any way, recommend any level of this plan given the entire 2022 performance. I am uninstalling it now as I cannot see groveling for help for another year with most of the 3k customers signed up verifying they RARELY get the texts I send out.

KB Designs
United States
Time spent using app: Over 1 year
December 20, 2022

Application has no possibility of configuration. It keeps sending text messages to our POS customers, when we cancel or modify an order at the POS. It should only be concerned with online orders. There is no such thing as an abandoned POS cart!!!

Hickey Freeman
United States
Time spent using app: 7 months
Edited July 7, 2022

I’m new to the app. Kind of confusing a lil hiccups here and there. It can use a better support team to actually guide you through on how to use the app properly. The discount codes aren’t working. I’m lost and can’t receive help from support. Even though the live chat

KeepFit by Keisha™
United States
Time spent using app: 5 days

About this app

Launched

July 24, 2019

Languages

English

Integrates with

T-Mobile, Verizon, AT&T

Built by Winback

About Winback

3.7 average rating

3 years building apps for the Shopify App Store

Support

Send a message

help@winback.chat

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