The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Edit: Please answer my ticket. Its old. AMAZING GOOD SERVICE to my change requests. I did ask some changes regarding look & feel, page address of the app, and so on, all done within 1 day! THANKS! EDIT: I am quite picky how I want to have it, and they did ALL the changes!
Truly happy with the support. Many companies can learn from this! PS: I am Dutch, and I do not use the word amazing as people do in the States, so you can imagine how good the support is.
We are not able to see your request in our mail, Your previous request was in May, there is no latest request to update or make changes. Can you please kindly drop an email to firstname.lastname@example.org so we will surely help you.