Xenforum , 20 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 5% of ratings are 1 stars
Edited April 12, 2024

I have been using this APP for more than 4 years, and the customer service support is usually relatively fast, but recently I have encountered several problems that have not been resolved.

I can't receive the email verification email; because the forum started to receive a lot of spam posts, I had to turn on the 'Prevent unverified users' function, but this function only works for new users. For old registered users, they need to re- Send an email verification email to activate the user. But when I tested "Send verification email", I couldn't receive the verification email at all, and I still couldn't get a solution after calling customer service.

This actually brings a new problem: for old users of the forum, once I enable the 'Prevent unverified users' function, all old users need to resend the email verification email to activate, but it is not included in the user's profile at all. For the "Resend Email Verification" entry, only administrators can perform this action. The best approach is to allow users to "Resend Email Verification" themselves.
Once I address these few issues, I will revise this review to 5 stars.

I received a response from the support team and the "Verify email" feature was added to the profile, 5 stars!

About 4 years using the app
April 25, 2023

Looks good, easy to set up. I like that customers can use the same login for the forum as for the shopify website - nicely integrated. A little slow, but now sure if that is just my connection or something else. I probably should speed test it.

Plant Essentials
15 days using the app
May 19, 2023

Support is too slow. One has to keep figuring out how to use the app. My customers are not able to use the app seamlessly.

27 days using the app
May 31, 2023

We absolutely love this app and cannot fault the first class customer service from Chris! I would highly highly recommend this app to anyone looking to build a community chat space right on your website and free from the "social platform" black holes. Try it and you will love it!

Prickly Thistle
United Kingdom
3 days using the app
August 9, 2023

This forum development is completely abandoned as is the shopical app from the same developer. Support doesn't exist and these apps are no longer developped.
The app would be a winner but right now it is just a basic bulletin board. It does it's job at a basic level but don't expect too much. I would have given 5 stars if support and development existed

Club de Leones Nómadas
About 7 hours using the app
app1pro replied August 10, 2023

Hi customer, we replied to you and resolved your problem in just twenty minutes. Kindly take a moment to check your inbox again. https://imgur.com/BbfeOHN

November 7, 2020

it's totally great . hopefully keep things up like that , Really deserve 5 stars . their support is great as well

Saudi Arabia
Over 2 years using the app
July 21, 2021

Xenforum is a top class product with a top class support. They have helped us all the way in setting up the forum at Olympiadtester and also customizing it to our needs. We are very happy with our decision to chose Xenforum and have no hesitation in strongly recommending this forum app.

Over 2 years using the app
January 31, 2020

Cool! Finally! It's here, a sweet forum format for Shopify. I been waiting, the other one looks pretty generic, this one has potential. Lets help them build it strong. Where are Shopifiers needing a user forum? I can't possibly be the only one.

Hytek Tools
United States
Almost 2 years using the app
August 28, 2021

I am not very savvy when it comes to website work. Yet got this forum set up with ease. The backend as well as the frontend is very user friendly. The customer support was brilliant. Received a replies to my questions within a an hour.

Duncan & Ajanie Udawatta | Overland Journals
Over 1 year using the app
Edited April 3, 2024

I was impressed with the app, talked with the dev about importing my old forum, signed up, and he was able to import all of our old WP Asgaros user forum posts, so it made for a pretty smooth transition. The forum is feature rich, presents well and has quite a few customization options.
Service has improved and we are finding the app is really helping reduce our business tech support load,

A shout out to Chris for his recent help and patience :)

Off Grid and Marine Energy
United States
Over 1 year using the app